Warmline Peer Support Specialist III

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• Get Support
• Our Story
• Our History
• Our Leadership
• Our Impact
• What We Believe
• Our Mission
• Our Belief
• Our Vision
• Why We Exist
• Our Approach
• Recovery Hub
• Monthly Calendar
• News
• Download Monthly Calendar
• Events
• Respites
• Retreat @ The Plaza
• The Retreat @ Fernwood
• Our Initiatives
• Contact
• Contact Information
• Give Money
• Give Time
• Give Supplies
• Careers
  
  

• Invest
• Get Support
• Our Story
• Our History
• Our Leadership
• Our Impact
• What We Believe
• Our Mission
• Our Belief
• Our Vision
• Why We Exist
• Our Approach
• Recovery Hub
• Monthly Calendar
• News
• Download Monthly Calendar
• Events
• Respites
• Retreat @ The Plaza
• The Retreat @ Fernwood
• Our Initiatives
• Contact
• Contact Information
• Give Money
• Give Time
• Give Supplies
• Careers
  

Warmline Peer Support Specialist III

Job Categories: Peer Specialist

Job Types: Full Time

Job Locations: Charlotte NC Raleigh NC

Full-time role. Pay is $20.00/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.

About The Position

The Warmline Peer Support Specialist III is an advanced-level role that oversees complex caller cases, provides in-depth mentoring to PSS I and II. You will lead our warmline team in delivering compassionate, peer-based crisis intervention and support. In this advanced leadership role, you will manage complex caller cases, mentor and guide Warmline Peer Specialists, and oversee day-to-day operations for your designated team or shift. Your lived experience and expertise will empower both callers and colleagues, ensuring every interaction reflects PRN’s commitment to healing, recovery, and social change.

Location: Charlotte & Raleigh, NC

Job Type: Full-time

What You’ll Do

• Crisis Intervention & Support: Manage escalated calls involving mental health crises, suicidal ideation, and severe distress using advanced de-escalation techniques and crisis management protocols.
• Team Leadership & Mentorship: Provide real-time coaching, structured training sessions, and supportive feedback to Warmline Peer Specialists, ensuring a collaborative and growth-oriented team environment.
• Operational Coordination: Oversee shift operations and call flow, balancing workloads among team members and serving as the primary escalation point for complex or sensitive cases.
• Documentation & Reporting: Conduct quality assurance on call logs, ensuring confidentiality and accuracy, and generate detailed reports on call volume, resource utilization, and outcomes.
• Community Resource Integration: Utilize your in-depth knowledge of community resources to assist callers effectively and support team members in connecting individuals to essential services.
  
  

Qualifications

• Certification: Current or actively pursuing NC Certified Peer Support Specialist certification.
• Lived Experience: Personal experience with mental health or substance use recovery, with a passion for using your journey to support others.
• Communication Skills: Excellent verbal and written communication, active listening, and conflict resolution skills.
• Technical Proficiency: Experience with call center systems, team management software, and data analysis tools
• Leadership: Proven ability to lead, mentor, and coordinate teams effectively in a fast-paced environment.
• Organizational Skills: Strong time management and documentation abilities to ensure operational efficiency and compliance.
• Commitment: A genuine belief in the recovery potential of all individuals and a dedication to trauma-informed, culturally sensitive peer support.
  
  

Apply For This Position

Ready to Help Us Change Lives?

If you’re passionate about creating positive change, building inclusive communities, and supporting individuals on their journey to recovery, we want you on our team.

Apply now, and be a part of something bigger than yourself. Join PRN in igniting hope and transforming lives!

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Why You’ll Love Working Here

At PRN, We Believe In Creating a Work Environment That Is As Supportive And Dynamic As The Services We Provide. We Offer

• Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys.
• Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work.
• Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.
• Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.
• Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.
• Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.
  
  

Equal Opportunity Employer

PRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.

Join the PRN Family. Together, we can make a difference.

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Warmline

833-390-7728

Hub Hours

Monday – Thursday

8:30 am – 4:00 pm

Friday

10:00 am – 4:00 pm

Saturday – Sunday

CLOSED

Office

704-390-7709

Address

1401 East 7th Street

Charlotte, NC 28204

NC Peer Support Warmline

1-855-733-7762

1-855-PEERS NC

Respite

704-390-7716

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