What are the responsibilities and job description for the Bilingual Call Center Associate position at Promise?
Company Overview
Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.
Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."
Role Overview
The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.
What You’ll Do
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.
Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."
Role Overview
The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.
What You’ll Do
- Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
- Assist bilingual clients in English and Spanish to fully utilize Promise's services.
- Escalate complex issues to the appropriate teams for swift resolution.
- Inform clients about special relief programs and assist them through the application process.
- Maintain detailed records of client interactions to ensure consistent, high-quality service.
- At least 1 year of experience in a call center or client service role.
- Bilingual in English and Spanish to effectively support diverse clients.
- Strong communication skills, dependability, and a positive attitude.
- Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
- Availability to work on-site full-time in our Fairfield, CA office.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
