HR Generalist

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

We are seeking a HR Generalist to join our People Operations team and play a pivotal role in shaping our employee experience. This position will focus on onboarding, offboarding, employee relations, employment law compliance, HRMS administration, performance management, and possibly learning & development. You will work closely with leadership and employees to ensure HR processes run smoothly, employees feel supported, and the company remains compliant with evolving labor laws.

As an HR Generalist at Promise, you’ll help refine and automate our HR systems, provide guidance on performance management, and contribute to an inclusive and engaging workplace culture.

• Own and refine the end-to-end onboarding process, ensuring a seamless and engaging experience for new hires.

• Automate onboarding workflows using our HRMS (Rippling or equivalent) and optimize new hire checklists.

• Ensure proper completion of employment documents, background checks, and compliance-related forms.

• Manage the offboarding process, including exit interviews, asset returns, and compliance documentation.

• Stay up to date with California and federal employment laws, ensuring company policies remain compliant.

• Provide guidance on wage & hour laws, EEO, FMLA, ADA, and other HR regulations.

• Support compliance audits and reporting (e.g., EEO-1 filings).

• Act as the HRMS administrator (Rippling or equivalent), ensuring accuracy and efficiency in HR data.

• Generate reports and insights on key HR metrics (e.g., turnover, engagement, onboarding effectiveness).

• Continuously improve HR workflows through automation and best practices.

• Assist in coordinating performance review cycles, goal-setting, and feedback processes.

• Support managers and employees with employee relations cases, progressive discipline, and conflict resolution.

• Foster a culture of open communication, transparency, and professional growth.

• Support the development and implementation of training programs for employees and managers.

• Assist in curating learning resources and tracking employee development initiatives.

• Promote a culture of continuous learning and career development.

• 3-7 years of HR experience, ideally in a tech or software environment.

• Strong understanding of labor laws and general HR compliance.

• Hands-on experience with HR systems (Rippling, BambooHR, or similar).

• Ability to manage multiple HR processes with attention to detail.

• Strong interpersonal and communication skills to support employees at all levels.

• Experience with performance management and employee relations.

• Bonus: Experience with learning & development programs or training facilitation.

• Opportunity to shape HR processes in a growing, mission-driven company.

• Hybrid work environment with a culture of inclusion and collaboration.

• Growth opportunities as we expand our People Ops function.

• Competitive salary, comprehensive benefits, and professional development support.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Compensation Range: $120K - $160K