What are the responsibilities and job description for the Client Experience Manager Lead position at Prompt Therapy Solutions?
A company is looking for a Client Experience Manager (CXM) Team Lead to oversee the Client and Billing Experience Managers and enhance the Client Experience team.
Key Responsibilities
Interview, hire, and onboard new Client and Billing Experience Managers Mentor and coach team members, conducting performance reviews and career development discussions Monitor team metrics to identify areas for improvement and drive accountability
Required Qualifications
2-5 years of experience in the Rehabilitation Industry preferred 1-3 years of experience leading a Support or Customer Experience Team Ability to lead team meetings and educate teammates on processes Highly motivated to work in a fast-paced, dynamic environment Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack
Key Responsibilities
Interview, hire, and onboard new Client and Billing Experience Managers Mentor and coach team members, conducting performance reviews and career development discussions Monitor team metrics to identify areas for improvement and drive accountability
Required Qualifications
2-5 years of experience in the Rehabilitation Industry preferred 1-3 years of experience leading a Support or Customer Experience Team Ability to lead team meetings and educate teammates on processes Highly motivated to work in a fast-paced, dynamic environment Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack
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