What are the responsibilities and job description for the Program Project Manager position at Pronix Inc?
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Job Title: Program/Project Manager with ServiceNow
Location: Alpharetta, GA (Hybrid)
Duration: Long-Term Contract
We are looking for a motivated and experienced program manager with deep knowledge in the IT Service Management (ITSM) space. The ideal candidate will have a background within the financial services or similarly regulated industry, as well as a solid ServiceNow understanding and background. Activities will range from integration strategy, migration planning, testing and execution. The candidate will be counted on to drive the effort to consolidate the Firm’s technology divisions onto a common, existing ITSM instance in ServiceNow. The candidate must be familiar with all the functions of ITSM, to support the full spectrum integration (Incident, Problem, Request, Change, Release, Configuration [CMDB], IT Asset, Knowledge, and Reporting) and enable alignment with policy and tooling modernization efforts.
Skills Required:
· Bachelor's degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions
· Minimum of 3 years of experience with ServiceNow
· Active participation within and among teams and colleagues distributed globally
· Capable of setting direction and motivating team members outside the direct reporting line
· Able to collaborate well with others, unafraid to provide and receive honest feedback
· Understands various technology system implementation methodologies (e.g., waterfall, agile etc.)
· Possesses strong time management skills
· Previous experience with a ServiceNow implementation migration or new ServiceNow implementation
· Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow
· Understanding of secure software development concepts, especially in a cloud platform
· Experience within financial industries’ technology teams or consulting to financial industries’ technology teams
· Program Management and/or Agile development experience or certification is a plus
· ServiceNow Admin and ServiceNow developer training and certification is a plus
· ITIL experience or certification is a plus
