Program/Project Manager

W2 ONLY

Job Title: Program/Project Manager with ServiceNow
Location: Alpharetta, GA (Hybrid)
Duration: Long-Term Contract
Interview Mode:Face 2 Face Interview

We are looking for a motivated and experienced program manager with deep knowledge in the IT Service Management (ITSM) space. The ideal candidate will have a background within the financial services or similarly regulated industry, as well as a solid ServiceNow understanding and background. Activities will range from integration strategy, migration planning, testing and execution. The candidate will be counted on to drive the effort to consolidate the Firm's technology divisions onto a common, existing ITSM instance in ServiceNow. The candidate must be familiar with all the functions of ITSM, to support the full spectrum integration (Incident, Problem, Request, Change, Release, Configuration [CMDB], IT Asset, Knowledge, and Reporting) and enable alignment with policy and tooling modernization efforts.

Skills Required:

Bachelor's degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions

Minimum of 3 years of experience with ServiceNow

Active participation within and among teams and colleagues distributed globally
Capable of setting direction and motivating team members outside the direct reporting line
Able to collaborate well with others, unafraid to provide and receive honest feedback
Understands various technology system implementation methodologies (e.g., waterfall, agile etc.)
Possesses strong time management skills
Previous experience with a ServiceNow implementation migration or new ServiceNow implementation
Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow
Understanding of secure software development concepts, especially in a cloud platform
Experience within financial industries' technology teams or consulting to financial industries' technology teams
Program Management and/or Agile development experience or certification is a plus
ServiceNow Admin and ServiceNow developer training and certification is a plus
ITIL experience or certification is a plus

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