Customer Service Representative (CSR)

Join our Customer Service Team

Positions available for: Arizona, Florida, Texas and Utah.

Requirements:

• High School diploma (minimum)
• Native English
• Schedule Availability
• A habit of meeting or exceeding goals
• 6 months experience in a call center environment
• A knack for speaking with people who have diverse backgrounds, and different world views
• Strong phone and verbal communication along with active listening
• An upbeat and eager attitude: ready to get your boots dirty at a fast pace environment

Working Conditions:

• Can not have other distractions or obligations (e.g. childcare responsibilities, pets, etc.)

Remote Position Computer Requirements:

• Ability to create a 2nd user on the computer that is password protected.
• Windows PC
• You will need 2 monitors, a USB headset, webcam, and your computer connected via Ethernet cable minimum to work.
• Hardware Requirements: Windows Computers - Windows 10, Processor: Intel Generation 8th - 11th, Ram - 8 GB DDR4 with a minimum speed of 2666mhz or mts, Hard drive: SSD 50 GB free
• Minimum Screen Resolution: 1 must be at least 1680x1050 & 2nd can be any resolution.

• Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed), Router must be accessible to you.
• Internet Connection must be Cable (coaxial) or Fiber Optic. DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.
• Must be able to pass Five9 Network Pre-qualification Test which will be administered by a tech team member.

We offer:

• Remote Position
• Growth opportunity
• Amazing benefits

e-Verify Program

ProntoBPO is committed to maintaining a legal and compliant workforce. As part of this commitment, we participate in the e-Verify program, an electronic verification system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA).

For more information about e-Verify, please visit the official website at www.e-verify.gov.