What are the responsibilities and job description for the Customer Service Representative (CSR) position at ProntoBPO USA Inc.?

Job Description

Join our Customer Service Team Positions available for : Arizona, Florida, Idaho, Nevada, Oklahoma, Texas and Utah. Requirements :

High School diploma (minimum)
Native English
Schedule Availability
A habit of meeting or exceeding goals
6 months experience in a call center environment
A knack for speaking with people who have diverse backgrounds, and different world views
Strong phone and verbal communication along with active listening
An upbeat and eager attitude : ready to get your boots dirty at a fast pace environment

Working Conditions :

Can not have other distractions or obligations (e.g. childcare responsibilities, pets, etc.)

Remote Position Computer Requirements :

Ability to create a 2nd user on the computer that is password protected.

Windows PC

You will need 2 monitors, a USB headset, webcam, and your computer connected via Ethernet cable minimum to work.

Hardware Requirements : Windows Computers - Quad Core 2.5 GHz or better - Windows 10

Home Premium or later, Ram Windows - 16GB DDR3 or better, Hard Drive Windows - 20GB free.

Minimum Screen Resolution : 1 must be at least 1680x1050 & 2nd can be any resolution.

Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed), Router must be accessible to you.

Internet Connection must be Cable (coaxial) or Fiber Optic. DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.

Must be able to pass Five9 Network Pre-qualification Test which will be administered by a tech team member.

We offer :

Remote Position

Growth opportunity

Amazing benefits

e-Verify Program

ProntoBPO is committed to maintaining a legal and compliant workforce. As part of this commitment, we participate in the e-Verify program, an electronic verification system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA).

For more information about e-Verify, please visit the official website at www.e-verify.gov.

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Customer Service Representative (CSR)

What are the responsibilities and job description for the Customer Service Representative (CSR) position at ProntoBPO USA Inc.?

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