Food & Beverage Operations Supervisor - Auburn University

Description

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.

We are seeking a Food & Beverage Operations Supervisor with strong experience in Sports & Entertainment catering with an emphasis on overseeing multiple suite/club areas. This role will be instrumental in the day to day success of our Premium Food & Beverage Operations as one of the point people for all things Premium Hospitality leading up to and on event days.

Responsibilities:

• Overseeing and effectively managing all day-to-day duties to ensure that each event is executed flawlessly from start to finish.
  • Events include but are not limited to:
    • Hospitality suites and clubs during football, basketball, baseball, equestrian, and other athletic events.
    • On-campus catering events/pop-up catering events.
• Serves as a main point of contact for inquiries from the client especially on game days. Responsible for nurturing this relationship.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; and maintaining security systems.
• Managing existing and developing leadership team, encouraging growth and mentorship with all staff.
• Attending frequent meetings and open lines of communication with sales, operations, and culinary team in preparation for each event.
• Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in buffet aesthetics and creating a positive and productive workplace culture.
• Assist General Manager in scheduling to the needs of the business several months in advance and also for last minute “pop-up” events. Additionally, building relationships with staffing agencies and assisting the operations director in the hiring process.
• Creating, editing and updating packing/pull lists for warehouse team and front of house team for preparation and event day.
• Communicating with serving, bartending and culinary staff to ensure all scheduled staff are properly trained and prepared for event(s).

Performs other related duties as needed

Qualifications

Required Qualifications

• 2 years of sales experience, with at least 2 years in a food & beverage operations role.
• Knowledge of Catering Operations, preferably in a stadium or high-volume setting.
• Demonstrated financial acumen with proven track record for generating revenue growth.
• Strong people skills with a kind demeanor.
• Solid and proven track record for sales and leadership success.
• Tech savvy, with high proficiency in all Microsoft Office programs.
  • Experience with BEO software, Caterease, is preferred.
• Must live near or be willing to commute to Auburn, AL.

Specialized Qualifications:

• Excellent listening and communication skills.
• Renowned time management skills.
• Strong Customer Service skills with the desire to go above and beyond a client’s needs.
• The ability to work alone and as a team.
• Strong attention to details with the ability to organize and articulate a high volume of information.

Work Environment 

This position breakdown will be a variety of office work and event operations. Office work entails computer usage, interdepartmental meetings and communications via email, phone, and in person, and sorting and filing paperwork. Events may be in an indoor or outdoor setting with movement between temporary structures, buildings, and different terrains. 

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• This position may have periods of standing, moving through an event space, and traveling from venue to venue with bending, lifting, scooping, and carrying miscellaneous equipment and food items.
• Ability to perform physical tasks; such as but not limited to, lifting approx. 40 lbs.

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Position Salary & Benefits:

• Competitive pay based on experience.
• Benefits include daily meal per shift.
• Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles.
• On-the-job training that can be applied industry wide. 
• A flexible work schedule, excluding home game days.

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.