What are the responsibilities and job description for the In-Room Dining Server position at Proper Hospitality LLC?
Job Overview:
As an In-Room Dining Server, you will play a pivotal role in ensuring a high level of guest satisfaction by delivering exceptional personalized, efficient, and seamless dining experiences to guests within the comfort and privacy of their rooms or suites. Reporting to the In-Room Dining Manager, you will provide warm and welcoming service while accurately taking orders, addressing guest inquiries, and coordinating with the kitchen for timely delivery of orders.
Duties & Responsibilities:
- Provide a warm and welcoming presence while delivering personalized and attentive service to all guests.
- Accurately take guest orders, answer menu questions, and provide recommendations based on guest preferences.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Ensure accurate preparation and organization of orders, conveying all special requests, dietary restrictions, and allergen information to the kitchen.
- Coordinate closely with the kitchen to ensure timely delivery of orders to guest rooms while maintaining food presentation and quality.
- Suggest additional items, beverages, or menu upgrades to enhance the guest's dining experience and increase revenue.
- Record all orders and transactions accurately into the Point of Sale (POS) system.
- Maintain detailed records of guest preferences, special requests, and feedback for personalized service during subsequent visits.
- Adhere to the hotel's service standards and etiquette to ensure a consistent and exceptional guest experience.
- Maintain a clean, organized, and well-stocked in-room dining area, ready for service at all times.
- Collaborate with other departments, such as culinary and guest relations, to ensure seamless operations and timely delivery of orders.
- Communicate effectively with colleagues and supervisors to ensure smooth coordination.
- Follow food safety, hygiene, and sanitation standards to ensure cleanliness and guest safety.
- Handle and deliver food and beverages using proper hygiene and safety practices.
- Solicit guest feedback and respond professionally with a commitment to continuous improvement.
- Assist with setup and breakdown of in-room dining equipment and amenities, ensuring they are properly maintained and stocked.
- Coordinate with housekeeping to ensure guest rooms are prepared for in-room dining service and maintained according to hotel standards.
- Collaborate with the concierge team to provide personalized dining recommendations and services to guests.
- Assist guests with special requests, including arranging for celebrations or special occasions in-room.
- Participate in cross-training initiatives to expand knowledge and skills in other areas of hotel operations.
Required Skills & Abilities:
- Strong problem-solving and decision-making skills.
- Proactive attitude with excellent organizational skills.
- Ability to work cohesively with colleagues as part of a team.
- Comfortable working in a confined space and navigating guest corridors.
- Knowledge of beer, wine, and spirits.
- Proficiency in using technology, such as POS systems and tablets, for order processing.
- Excellent communication and interpersonal skills to interact effectively with diverse guests.
- Attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Knowledge of food safety and sanitation standards.
Education & Qualifications:
- High school diploma or GED equivalency.
- At least 1 year of related work experience.
- TABC and Food Handler’s certificate.
- Must be at least 18 years old and authorized to work in the United States.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
