Turndown Attendant

Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel — re-opening in 2025. This extensive renovation will preserve the landmark’s 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom — all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century.

The Shelborne will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Overview
We are seeking a detail-oriented and service-driven Turndown Attendant to provide an exceptional evening experience for our guests. As a key member of our housekeeping team, you will ensure that guest rooms are thoughtfully prepared for the night, creating a welcoming and luxurious ambiance in alignment with The Shelborne’s elevated standards.

Job Responsibilities:

Turndown Service

• Prepare guest rooms for the evening by performing turndown service, which includes refreshing linens, fluffing pillows and adjusting lighting

• Place luxury amenities, such as chocolates, aromatherapy and personalized notes, according to hotel standards

• Ensure all room details align with the hotel’s brand and ambiance, creating a serene and inviting atmosphere

Guest Experience & Attention to Detail

• Anticipate and address guest preferences, such as adjusting room temperature or preparing slippers and robes

• Maintain the highest level of discretion and professionalism while entering guest rooms

• Accommodate special requests for turndown service, including additional towels, pillows or evening refreshments

Housekeeping & Cleanliness

• Replenish toiletries, water bottles and in-room amenities as needed

• Ensure all furniture, surfaces and decorative elements are neatly arranged

• Report any maintenance issues, missing items, or damages to the housekeeping or engineering team

Collaboration & Communication

• Work closely with housekeeping and front desk teams to ensure guest satisfaction

• Relay guest preferences and special requests to the appropriate departments

• Maintain a strong knowledge of hotel services, room features and VIP arrivals

Qualifications:

• Previous experience in luxury hospitality, housekeeping or a similar role preferred

• Strong attention to detail and a passion for creating exceptional guest experiences
• Ability to work evening shifts, weekends and holidays as needed
• Professional demeanor and excellent communication skills
• Ability to work efficiently and discreetly in guest spaces

• Physical ability to stand, bend, and lift moderate weights during shifts

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.