What are the responsibilities and job description for the Customer Support Assistant position at Property Soar?
Job Description
Job Description
We are seeking a Customer Support Assistant to provide outstanding assistance to our clients and internal teams. The ideal candidate is customer-oriented, proactive, and thrives in a fast-paced environment. This role involves direct interaction with clients, handling inquiries, and ensuring exceptional service at every touchpoint.
Responsibilities
Respond promptly to customer inquiries via phone and email.
Assist clients with general questions, account issues, and service requests.
Maintain accurate records of customer interactions in the system.
Work closely with other departments to resolve customer concerns efficiently.
Provide updates to customers on service requests and property-related matters.
Handle complaints with professionalism, ensuring client satisfaction.
Support team operations by contributing to process improvement initiatives.
Job Description
We are seeking a Customer Support Assistant to provide outstanding assistance to our clients and internal teams. The ideal candidate is customer-oriented, proactive, and thrives in a fast-paced environment. This role involves direct interaction with clients, handling inquiries, and ensuring exceptional service at every touchpoint.
Responsibilities
Respond promptly to customer inquiries via phone and email.
Assist clients with general questions, account issues, and service requests.
Maintain accurate records of customer interactions in the system.
Work closely with other departments to resolve customer concerns efficiently.
Provide updates to customers on service requests and property-related matters.
Handle complaints with professionalism, ensuring client satisfaction.
Support team operations by contributing to process improvement initiatives.
