Implementation Analyst

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others.

We are seeking an Implementation Analyst to join our team, playing a vital role in coordinating, and overseeing product implementations for clients, as well as supporting internal stakeholders. This role involves regular travel within the U.S. and requires strong project management, time management, and excellent communication skills. The ideal candidate is organized, detail-oriented, a self-starter, and highly motivated to deliver outstanding services and produce exceptional results, ensuring a world-class implementation experience for our clients.

Key Responsibilities:

• Lead small, straightforward implementation projects with efficiency and precision.
• Maintain and track client implementation activities and project documentation in Salesforce and project management software.
• Develop implementation plans, reports, and presentations for internal and external stakeholders, contributing to project status updates to ensure project success.
• Execute implementation plans, ensuring timely achievement of project milestones and deadlines in collaboration with clients.
• Deliver remote or onsite training and end-user support during implementation processes.
• Serve as a field lead for onsite deployments, managing hardware, inventory, and communicating follow-up needs promptly.
• Complete and support hardware and equipment build, maintaining an organized staging area, including the management of old equipment.
• Deploy, install, test, and troubleshoot equipment in the field.
• Conduct quality checks to ensure specifications and quality compliance for collateral and equipment.
• Collaborate with implementation managers and teams to understand project requirements thoroughly.
• Manage and support the order fulfillment process for collateral materials, hardware, and equipment needed for projects and clients.
• Handle administrative tasks related to project implementation efficiently.
• Promptly and effectively address any issues or discrepancies that may arise.
• Participate and contribute to special projects or activities as assigned.

Qualifications:

• Bachelor's degree in a related field (e.g., business, project management, logistics) or equivalent related experience.
• Fundamental project management skills.
• Strong organizational and analytical skills with high attention to detail.
• Excellent verbal and written communication, and strong interpersonal skills.
• Availability for flexible shifts and weekends to meet client requirements.
• Effective follow-up skills, strategic thinking, adaptability to process changes and a strong sense of ownership.
• Self-motivated, independent thinker with a collaborative team-oriented approach.
• Capacity to manage multiple tasks and adapt to changing priorities.

Physical Activities:

• Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment.
• Continuous movement and communication for hands-on equipment demonstration and training.
• Ability to lift objects weighing up to 45 pounds.

Other Requirements:

• Travel up to 85%
• Valid driver’s license
• Additional requirements for accessing client sites, testing, etc.