What are the responsibilities and job description for the Level 2 IT Support Technician position at Propio?
Job Description
Job Description
Description :
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.
We are looking for a highly motivated and skilled Level 2 IT Support Technician to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner.
Requirements : Responsibilities :
- Troubleshoot hardware and software issue, ensuring timely resolution
- Provide technical support to end users via phone, tickets, email and in-person
- Document and track issues using our ticketing system, and escalating when necessary
- Assist in setting up and configuring computer systems and applications
- Maintain accurate user accounts and permissions
- Educate users on best practices and IT policies and stay up to date with new technologies
- Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Qualifications :
