What are the responsibilities and job description for the Senior Collections Specialist position at ProQuest Ex Libris - América Latina (Español)?
Join our global collections team at Clarivate as a Senior Collections Specialist! Are you passionate about building strong customer relationships and ensuring financial stability? As a Senior Collections Specialist, you'll play a crucial role in our dynamic team, working closely with management, accounts receivable, customer service, and sales. Your expertise will help us meet customer needs, reconcile accounts, and resolve past-due balances, all while maintaining the highest standards of quality and professionalism.
About You – Experience, Education, Skills, And Accomplishments…
This is a full-time, hybrid position working out of one of our Ann Arbor office location
Ability to be flexible with working hours across regions and time zones worldwide
#CB
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
About You – Experience, Education, Skills, And Accomplishments…
- Bachelor’s degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered
- Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word.
- Experience using Oracle or similar ERP system
- Working knowledge of systems used at ProQuest (i.e.: Oracle)
- 2 years of B2B collections experience
- Handles daily collection activity through customer contact; records entries within collector file.
- Reviews monthly statements for all customers in territory.
- Maintains collection notes in Oracle to track customer contacts and payment status.
- Initiates credit stops for customers when appropriate to the circumstance.
- Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount.
- Maintains close contact with sales to better understand customer landscape.
- Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department.
- Assists with back-office integrations for acquisitions.
This is a full-time, hybrid position working out of one of our Ann Arbor office location
Ability to be flexible with working hours across regions and time zones worldwide
#CB
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
