What are the responsibilities and job description for the Level 1 Help Desk Support position at Pros 4 Technology?
Pros 4 Technology is a rapidly growing Managed IT Service Provider serving small to medium sized businesses in South Eastern Wisconsin. We are currently seeking a qualified, motivated person to join our team as a full-time Help Desk Level 1 Technician. If you would enjoy working for a company that values its employees and is committed to exceptional client care, then we would like to talk to you.
Position Duties and Responsibilities
- Serve as the first point of contact for customers seeking technical assistance
- Respond to customer service tickets and to alerts monitor dashboard
- Support Office 365 and Google G-Suite domains
- Install, configure, and update various software packages including the Office suite
- Troubleshoot network and/or local printer problems
- Maintain and troubleshoot Windows operating systems
- Basic knowledge of Windows Server
- Use of Active Directory to create and manage domain users
Candidate Requirements
- 1-3 years of experience in IT, or an equivalent combination of work experience and education
- Ability to work as part of a team
- Capable of multi-tasking and adapting to changes
- Demonstrate effective written, verbal, and technical communication skills
Compensation and Benefits
Competitive salary will be offered. Benefits include:
- Retirement plan
- Health, dental, and vision insurance
- Paid holidays and vacations
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Troubleshooting: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Relocate:
- Sheboygan Falls, WI 53085: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $45,000