What are the responsibilities and job description for the Client Success Manager position at Prosana?
We're seeking a Client Success Manager to join our team and help small businesses achieve real business results through targeted sales and marketing campaigns. As a results-driven professional, you'll serve as the trusted guide for landscape companies across the U.S., helping them grow their businesses and thrive in the market.
The ideal candidate will have 3 years of experience in sales or customer service, with a proven track record in digital marketing. You'll be proficient with CRMs, project management tools, and digital marketing platforms. Your entrepreneurial mindset, passion for helping small businesses succeed, and excellent communication skills will make you an asset to our team.
You'll be responsible for developing actionable sales and marketing plans that align with clients' business goals. This includes building long-term client relationships, identifying growth opportunities, and delivering tangible results that meet our KPIs. If you're a strategic thinker who excels at building rapport with clients and driving revenue growth, we'd love to hear from you.
Responsibilities:
- Develop actionable sales and marketing plans that align with clients' business goals.
- Build and maintain long-term client relationships, achieving a retention rate of 90% or higher.
- Identify and present opportunities for clients to enhance their marketing strategies through additional services or upgraded plans.
- Collaborate with internal teams to execute strategies effectively and deliver high-quality results.
