GSOC Operator - Swing and Grave

GSOC Operator - Swing and Grave

Company Overview :

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 175k team members in 34 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Overview :

Prosegur Security is looking for Full-Time SOC Operators in the Culver City area with a strong work ethic and quality customer service skills. This is a critical position meant to safeguard our clients and what they value the most.

Job Responsibilities and Duties :

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guard posts.
• Respond to client requests.
• Facilitate incident response efforts.
• Initiate notification and escalation procedures
• Document significant incidents.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.
• Dispatch and coordinate response to incidents that occur on company premises and / or sites of special interest (e.g., productions, events, etc.), using the appropriate communication methods and tools. Incidents may include but are not limited to fires, security incidents, trespassers, duress alarms, or medical emergencies.
• Review, analyze, and escalate, as necessary, intelligence data feeds to help mitigate threats to company property, personnel, and stakeholders. Serve as a key resource for the Global Threat Analysis (GTA) team for both formal and informal requests for research and analytical support related to global events, geopolitical developments, natural disasters, country / city / area situational awareness, and travel safety.
• Review and escalate abnormal conditions involving company infrastructure and / or environmental health and safety to the company’s decision makers and impacted stakeholders.
• Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include, but are not limited to medical, fire, security, and environmental health and safety events.
• Support tactical open-source monitoring efforts during special events, film premieres, production shoots, press junkets, etc. Take lead on feature film and TV production location tracking, monitoring, and alerting.
• Monitor and operate various technical security systems including access control, video management, alarm monitoring, CAD systems, and mass-notification tools, to detect and facilitate the response to potential security, safety, or medical incidents.
• Partner with GTA and Crisis Management on global traveler security / duty of care efforts, to include producing and sending Travel Advisories, identifying upcoming travel, and monitoring high risk travel itineraries.
• Support social media threat monitoring, to include monitoring stream creation and customizations to specific areas of interest and specific client needs. Identify, monitor, and provide notifications (as appropriate) for planned events which may impact to SPE personnel, business operations, travelers, productions, or events.
• Assist in developing location risk assessments, talent assessments, crime reports, and incident assessments on a variety of incidents / subjects which may impact the safety and security of SPE personnel, business operations, travelers, productions, physical assets, and intellectual property.
• Curate and regularly update the global distribution list, location coordinates, and point of contact databases. These resources include but are not limited to Geographic Information System files, real-time proximity-based intelligence, travel management programs, open-source monitoring programs, and other productivity applications.
• Identify and escalate crises by activating the Incident Management Team when appropriate or when instructed to do so by S3 Leadership. Operators will also research, draft, and deliver situational briefings during the crisis management process.

Qualifications :

Shifts Includes :

The GSOC operates around the clock, 24 / 7, 365 days a year.  We are seeking dedicated GSOC Operators who possess the flexibility to work various shifts, including :

Hourly starting wage : $23.20-$29.00 / HR

EEO Statement :

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

CA PPO #120931

WER123

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity : education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $23 - $29