What are the responsibilities and job description for the Fusion Center - GSOC Operator (Grave Shift) position at Security Industry Specialists?
Job Title : Fusion Center, GSOC Operator
Department : Operations
FLSA Status : Non-Exempt
Security Industry Specialists, Inc. (SIS) is a leading boutique security services company that provides security services to some of the most influential Fortune 500 companies in the nation. We specialize in providing tailored security management solutions that are designed to meet each one of our client's individual needs.
General Statement of Job
SIS maintains a 24 x 7 x 365 Global Security Operations Center (GSOC) in Culver City with full-spectrum capability that currently supports both our clients and SIS resources worldwide. To accomplish this mission, SIS staffs a minimum of three personnel at all times and uses a variety of contemporary systems to conduct alarm monitoring, video monitoring, access control, asset tracking, case management, and resource scheduling. This team can assist with web-based support tools, business continuity support, (retaining plans and call tree activation) and can also execute failover plans as needed.
The GSOC Operator, under the guidance of the GSOC Management group, is responsible for tracking SIS operations as well as monitoring the safety and security of SIS employees, facilities, and clients. Using a variety of tools that range from Salesforce (proprietary database) to GPS-tracking systems, access control, and mapping software, the GSOC Operator is primarily tasked with fulfilling the group's database-entry and communication triage responsibilities.
Specific Duties and Responsibilities
Essential Job Functions
- Assist SIS Retail in staffing guards in North America
- Log all Special Operations mission information into the proprietary SIS database
- Support all SIS divisions by triaging calls, anticipating operational issues, fielding customer complaints, running reports, training on Salesforce, and manipulating relevant Softwares
- Support company employees in all concerns that pertain to safety and security
- Conduct ongoing review of multiple systems and sources to detect technical issues
- Maintain and update according to information security best practices documentation on system-related passwords, IP / Mac addresses, physical security hardware placements, system update history, ETC for all security system peripherals
- Research and test new security technologies, systems, equipment, components, and products
- Manage SIS employee access control
- Monitor SIS office CCTV camera and escalate intrusions or abnormal activity as needed
- Respond, within reason, in a timely fashion to any (responsible) system failures
- Investigate GPS-related and access control alarms and escalate appropriately
- Check out / in and maintain SIS assets
- Assist in SIS-led robotics integration and control
- Present complex risk scenarios to corporate managers upon request
Pay Rate : $21 / HR DOE
Must be ok with working weekends.
Benefits (Health, Dental, Vision) are offered through SIS
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