What are the responsibilities and job description for the Customer Liaison Appointment Setter position at ProSolar Systems Caribbean?

Job Description

Customer Liaison Appointment Setter

Summary :

The Customer Liaison Appointment Setter serves as an intermediary between sales representatives and customers. They are responsible for initiating and receiving calls with customers to schedule appointments for them to meet with sales representatives. This position involves becoming well-versed in the key aspects of our products and services, contacting potential clients from a provided list of phone numbers, handling incoming calls from potential clients, and addressing fundamental inquiries and issues related to the products and services we provide.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Liaison Appointment Setter and be part of a dynamic and rewarding work environment.

Essential Duties, Functions, and Core Accountabilities :

Schedules meetings between prospective clients and sales representatives
Keeps a detailed log of calls including those that are not answered
Attempts to contact prospective clients whom they have been unable to contact
Inform the manager of recurrent product related complaints that warrant addressing.
Following up with various communication outlets; emails, chats and phone calls
Provide general administrative support to the sales team
Accurately document all communication in CRM
Attend sales team meetings and training sessions as directed by management.
Follow up with leads converting them to Appointments
Other duties as assigned.

Physical Demands and Working Conditions :

Described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Work is performed in a temperature-controlled office environment or travels via vehicle

While performing the duties of this job, the employee is required to ambulate, sit, and / or stand in various intervals throughout the work shift

May occasionally lift and or carry up to 20 lbs.

Use of computer, phone, copier, and other office equipment in the course of a day

While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employment

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focus

Employee may be required to travel for business purposes

Requirements

Requirements, Education, Qualifications, Skills, and Experience

High school diploma or equivalent

Excellent communication, interpersonal, and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and persuasive and results-oriented.

Experience in Solar Energy preferred

Ability to maintain the confidentiality of company and partner information

Experience in cold calling, cold messaging, or cold emailing

Have basic entrepreneurial traits, including high-level logical thinking and problem-solving.

Extremely professional on the phone and via text. Fast and accurate type. Can spell very well and learn "our brand and voice" quickly.

Must have excellent organizational skills and the ability to excel at details, multi-tasking, and working under pressure

Must be able to pass a background, credit check, and drug screen

Benefits

Compensation & Benefits :

Long term stability in a fast-growing industry

Competitive compensation,

Paid Holidays

Generous 401(k) option

Dental Insurance

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Health insurance

Life insurance

Paid time off

Vision insurance

Opportunity for career development and advancement with a rapidly growing company

High-energy, fun, and friendly culture

Benefits Package available after 60 days of employment. However, some items are subject to meeting eligibility.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join our team as a Call Center Representative and be part of a dynamic and rewarding work environment.

Note : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ProSolar is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At ProSolar we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

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Customer Liaison Appointment Setter

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