Customer Success Manager - Call Confirmer and Appointment Setter

Are you a proactive communicator with a passion for building strong client relationships? Are you a fast talker with a street-smart edge? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.

What You’ll Do:

• Make high-volume outbound calls to warm leads
• Keep prospects engaged and schedule qualified appointments Follow up strategically to maximize show rates
• Work fast, think on your feet, and control the call

What We’re Looking For:

• Street-smart, fast-talking closers—you know how to keep people on the phone
• Experience setting appointments (home improvement, solar, or similar a plus)
• Competitive and money-driven mindset—you want to win and get paid High-volume energy—you’re ready to make an impact every day

Key Responsibilities:

- Confirm appointments with clients via phone calls, emails, or other communication channels.

- Maintain accurate records of client interactions and update client information in our database.

- Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.

- Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

- Other office administrative duties and assistant to owner in day to day operations.

Qualifications:

- Excellent communication skills, both verbal and written.

- Strong interpersonal skills with the ability to build rapport quickly. - Exceptional organizational and time-management abilities.

- Prior experience in customer service, account management, or a related field is preferred.

- Proficiency in using CRM software and other relevant tools.

What We Offer:

- Competitive compensation package.

- Opportunities for professional growth and development.

- Collaborative and supportive work environment.

- Make a meaningful impact by contributing to our clients' success.

- A proven system with warm leads—no cold calling

If you're ready to take your communication and organizational skills to the next level and be a vital part of a dedicated team, we want to hear from you! Apply today by sending your resume and a cover letter outlining your relevant experience. Join us in delivering excellence and building lasting client relationships at Five Star Bath Solutions!