Customer Service and Order Entry

Now Hiring: Account Expeditor (Sales Support)
ProSource aims to help our trade pro members and their customers complete successful projects. As an Account Expeditor, you will play a vital role in helping other businesses tap into the growth solutions that ProSource can provide.

We are not retail and do not operate like retail. The beauty of wholesale is that RELATIONSHIPS are our business. Your determination, charisma, and energy will make all the difference in your success. We take our job seriously, but we have fun! We don’t operate under retail hours, so you can expect a great work-life balance alongside a team that will have your back will and provide you with the tools you need to succeed.

Like what you hear so far? Here’s the nitty-gritty… This position is at ProSource of Fenton. You will be paid a competitive hourly wage of $19-21 with potential for growth opportunities within the showroom. We offer a benefits package that includes healthcare, retirement, and paid time off.

What you’ll do:

• Deliver an exceptional customer experience by greeting and signing in all showroom visitors
• Assist our team of Account Managers by fasciliting the sales process, including taking customer payments, providing status of orders, answering customer’s questions, and signing out samples.
• Comfortable answering the phones and asking the customer questions so that you can direct them to the right salesperson or provide them with answers.
• Understand and explain the benefits of ProSource to trade professional prospects and homeowners.
• Manage the showroom floor and displays. Tag new samples and/or update price tags.
• Work with the sales team to deliver consistent and exceptional customer experiences.
• Build rapport with our vendors through communication regarding orders you place with them on behalf of the Account Managers.
• Proficient with CRM systems and our internal programs for sales entry and bookkeeping.
• Provide daily reports for Account Managers and the Sales Manager.
• Assist our Kitchen and Bath Designers with quoting and ordering of select product categories.
• Set up and manage weekly transfer trucks between showrooms.
• Process credit applications and transactions for our trade pro members and homeowners.
• Place sample orders with our vendors for clients and/or trade pros.

You might be a great match if you have:

• High School diploma or GED
• Excellent verbal and written communication skills
• Strong attention to detail
• Desire to work in a fast-paced environment
• Interest or background in Interior Design a plus
• Ability to understand and effectively communicate numerical data such as discounts, interest, commissions, and percentages
• Proficient in Microsoft Office
• A general understanding of technology and the internet (using mobile devices, apps, and internet searches)

Who we are:
ProSource Wholesale is one of the largest flooring companies in the country with 145 showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don't end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader!