What are the responsibilities and job description for the Senior Consumer Loan Servicer (Full Time) - Plano position at PROSPERITY BANK?
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION SUMMARY:
Responsible for oversight of 3rd party insurance and tax vendor and all tasks surrounding escrow
PRIMARY DUTIES & RESPONSIBILTIES:
- Sets up escrow buckets for all consumer and commercial loans in the Core system
- Provides oversight of 3rd party insurance and tax vendor
- Reviews and clears any exception items received by vendors
- Review coming due and exception reports
- Tax and Insurance Letter reviews.
- Performs yearly escrow analysis and ensures analysis is completed within RESPA guidelines
- Reviews and validates all overages and shortages on escrow analysis
- Ensures all escrow overages are mailed within RESPA guidelines
- Completes research on any requests sent by the branches, call center or other internal departments
- Research and respond to all inquiries received through the Escrow Mailbox
- Pay all premiums associates with insurance, tax or PMI invoices
- Review loan balances monthly to ensure PMI is removed per FHA and CFPB guidelines
- Responsible for the endorsements,, monitoring of repairs and inspections for Loss Drafts accounts
- Research and resolution for tax suites received.
- All other tasks as assigned
MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, & SKILLS):
- High School Diploma, GED or Equivalent.
- Associates degree or equivalent from college a plus.
- Minimum 3 years consumer and commercial loan experience required.
- Must possess very detailed organizational skills and the ability to multi-task job duties.
- Ability to read, interpret, and respond professionally to internal and external customer correspondence. Ability to speak effectively and clearly in response to internal and external customer requests and inquiries.
- Ability to calculate figures and amounts, such as discounts, interest, commissions and percentages. Must possess the ability to apply basic concepts of algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Monday - Friday: 8:00AM - 5:00PM
40 hours
