What are the responsibilities and job description for the Treasury Management QC Support Specialist - OKC, Tulsa, Victoria position at PROSPERITY BANK?
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
***Selected applicant must be able to work in-office in Oklahoma City, OKC, Oklahoma, Tulsa, Richardson, Victoria, or Texas***
POSITION PURPOSE
Responsible for work in the Treasury Management department. This position will support external and internal Treasury Management functions. Work will include handling mutliple tasks, quality control and duties relating to setup, monitoring and ongoing maintaining of Treasury Management products and service including customer calls, training and overall support to customers and the Treasury Management team. Provide assistance to Treasury Management and Remote Deposit Capture Departments.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for effective and timely performance of assigned functions.
- Duties relating to setup and support of customers using Cash Management services.
- Quality control responsibilities for internal paperwork and agreements
- Research of business entity documentation
- Preparation and coordination of various cash management duties and responsibilities
- Requires attention to detail with accuracy and timeliness
- Assist with customer phone calls and inquiries relating to cash management products
- Works closely with other Treasury Management staff as well as internal departments and banking centers
- Preparation and completions of forms, document scanning and other matters relating to customer records.
- Cross-train and backup throughout cash management/treasury management and RDC operations.
- Daily interaction with customers, department team members and banking centers.
- Other duties as assigned.
Assumes responsibility for establishing and maintaining professional business relations with external customers, internal customers, and vendors.
- Obtains and conveys information as needed. Composes correspondence as needed.
- Resolves (or refers) questions and requests promptly and courteously. Quick and accurate follow-up to service and support request and issues is expected.
- Acts in a courteous and professional manner.
- Maintains confidentialty of customer information.
Assumes responsibility for establishing and maintaining effective coordination and working relations with Bank Associates, Management and Vendors.
- Assists related departments as needed.
- Supports cash management/treasury management customers and internal support as needed.
- Keeps management informed of area activities, risks, trends and of any significant problems.
- Attends and participates in meetings as required.
- Completes required reports and related documents.
Assumes responsibility for related duties as required or assigned.
- Stays informed of changes in area policies, procedures, and requirements.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects and tasks as assigned.
PERFORMANCE MEASUREMENTS
- Position duties are performed in accordance with established policies, procedures, and legal requirements.
- Customer inquiries are handled in an appropriate manner.
- Documents and customer setups are accurate and timely.
- Records and reports are correctly prepared and submitted in a timely manner.
- Good working relations with internal departments. Questions are promptly and courteously resolved. Assistance is provided as needed.
- Management is appropriately informed.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent. Some college preferred.
Required Knowledge: General banking knowledge, cash management knowledge desired.
Experience Required: 1-3 years banking or office experience or equivalent higher education experience.
PC computer skills required.
Use of Microsoft Office products, specifically Microsoft Word and Excel
Skills/Abilities: Accurate and attentive to detail.
Well organized.
Ability to assist others.
Able to use PC, calculator, phone, and all related business equipment.
Strong communication skills.
Regular attendance required
Monday - Friday: 8:00AM - 5:00PM
40 hours
