Quality Control Processor - Remote

Job Summary

As a Quality Control Processor under the supervision of the Quality Control Senior Manager, you will play a crucial role in supporting Post Closing and Interim Servicing loan audits. While direct interaction with borrowers is not typical, every internal and external engagement is viewed as an opportunity to enhance the customer experience.

Key Responsibilities

• Perform or request re-verifications of employment, tax transcripts, and other relevant third-party verifications during Post Closing audits.
• Order soft-pull tri-merge credit reports.
• Coordinate field review requests for FHA loans with the Appraisal Group.
• Acquire FHA/VA case numbers, CAIVRS, fraud reports, and other necessary third-party documents.
• Organize documentation and execute required data entry in preparation for Post Closing audits.
• Complete audit questionnaires for Interim Servicing using the ACES Quality Management Platform (ACES), inputting audit findings and exceptions.
• Report on audit exceptions and results through ACES Connect.
• Ensure compliance with investor and legal guidelines and directives.
• Stay up-to-date with current processing procedures for conventional, USDA, bond, jumbo, FHA, and VA loans as provided by the company, investors, and government agencies to maintain quality in closing packages.
• Deliver exceptional customer service and maintain clear communication with all internal and external stakeholders.
• Responsibilities may vary; please consult your manager or human resources for specific tasks and performance expectations.

Performance Expectations

• Meet or exceed all performance and behavioral standards as outlined in the company’s appraisal form or communicated by management.
• Carry out responsibilities effectively, achieving desired outcomes within specified timelines while demonstrating high quality and professionalism.
• Foster positive and productive relationships with colleagues, customers, and business partners.
• Exhibit both the behavioral and technical competencies required to successfully complete job tasks. Take the initiative for your own technical and professional growth.
• Adhere to the company’s HR Policy, Code of Business Conduct, and all departmental policies and procedures, ensuring the protection of confidential information and maintaining punctual and safe work practices.

Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• 1-2 years of experience in mortgage processing or post-closing roles is required.
• Preferred experience in mortgage quality control and compliance.
• Familiarity with Encompass Loan Origination System (LOS) or ACES platform is required.

Knowledge and Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of mortgage regulations and compliance is preferred.
• Strong mathematical and analytical skills.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer service abilities.
• Detail-oriented with a commitment to accuracy.
• Proven organizational, problem-solving, and time management skills to balance multiple tasks and meet deadlines.

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion in the workplace. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.