IT Support Technician

About the Role:

The IT Support Technician at ProStratus, LLC plays a crucial role in ensuring the smooth operation of our technology systems and infrastructure. This position is responsible for troubleshooting and resolving technical issues faced by employees, thereby minimizing downtime and enhancing productivity. The technician will also assist in the installation and configuration of hardware and software, ensuring that all systems are up-to-date and functioning optimally. Additionally, the role involves providing training and support to staff on various IT-related topics, fostering a tech-savvy workplace. Provide IT and AV support to staff and facility. Ultimately, the IT Support Technician contributes to the overall efficiency and effectiveness of our organization by maintaining a reliable IT environment.

We have the perfect position to start with plenty of opportunities to grow. We are seeking an IT Support Technician to join our Solution Center team! You will resolve computer-related issues for your clients. Looking for upward mobility? This is the perfect position to hit the ground running and includes multiple avenues for advancement. Training and certification programs included.

Minimum Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support role or similar position.
• Strong understanding of computer systems, mobile devices, audio visual equipment and other tech products.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both verbal and written.

Preferred Qualifications:

• Audio Visual and IT support experience
• Certifications such as CompTIA A , Network , or Microsoft Certified Professional.
• Experience with remote desktop applications and help desk software.
• Familiarity with network security practices and protocols.
• Knowledge of cloud computing and virtualization technologies.

Responsibilities:

• Provide first-line support for technical issues via phone, email, and in-person interactions.
• Diagnose and resolve hardware and software problems, escalating complex issues to senior IT staff as necessary.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Conduct regular system checks and updates to ensure optimal performance and security.
• Support and setup audio visual equipment and support events.
• Document all support interactions and maintain an up-to-date knowledge base for future reference.

Skills:

The required skills for this position, such as problem-solving and technical knowledge, are essential for diagnosing and resolving issues efficiently. Effective communication skills are utilized daily to interact with employees, ensuring they understand the solutions provided and feel supported. The ability to work under pressure is crucial, especially when multiple issues arise simultaneously, requiring prioritization and quick thinking. Preferred skills, such as familiarity with help desk software, enhance the technician's ability to track and manage support requests effectively. Overall, a combination of technical expertise and interpersonal skills is vital for maintaining a productive IT environment.

Work Environment:

This position is onsite with normal schedule weekday schedule. Periodic evening and weekends to support special event may be require. Possible overtime.