Demo

Field Service Engineer

Prosum
Portland, OR Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 4/27/2025

Field Service Engineer

Must Haves:

  • Working experience with hand tools (oscilloscope, digital voltmeter, etc.)
  • Comfortable interfacing with customers/clients in person
  • 2 years of professional engineering experience. Hands on engineering experience.
  • Electrical or Mechanical Engineering Degree
  • Knowledge of semiconductors (professional experience is ideal but any school projects, internships, courses are acceptable)
  • 2-6 years of experience


Perks:

  • 35 hour work weeks (anything over is over-time)
  • 3 weeks Paid Vacation
  • 401k Match
  • Commuting Allowance
  • Tuition/ Self-Improvement monthly reimbursement
  • 100% employer paid medical, dental, and vision coverage (no out of pocket costs for employees)


Nice to Have:

  • Knowledge of photomask, MASK INSPECTION, inspection, metrology (EUV/DUV)


Job Description:

  • This mid-level Engineer position is responsible for providing field service engineering activities to Company customers independently
  • This position troubleshoots more complicated products and problems.
  • Essential Job Functions Field Service Engineering
  • Receives service calls from customer.
  • Determines customer need or problem and responds accordingly.
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Participates in sales meetings as required.
  • Provides training to other Company field service engineers as needed.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Salary : $80,000 - $100,000

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