What are the responsibilities and job description for the Protech Virtual Diagnostic Support Technician position at Protech Automotive Solutions?
Job Summary
The Protech Virtual II Technician is responsible for delivering timely support and repair recommendations to field technicians and business partners. In this role you are the trusted advisor to ensure technical vehicle repairs are completed by following the OE Manufacturer Service Information.
Roles & Responsibilities:
Customer service focused, ability to develop relationships and deliver operational consistency
Initial contact for technical support and escalation of 2nd tier support
Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
Explain technical diagnosis and correct repair process
Support internal field technicians and business partners with technical evaluations
Accurate report entry in various internal management systems
Ability to research, understand, and resolve technical opportunities during the repair and documentation
Proficient in identification of fault codes, error message, module corrections, etc.
Ability to prepare, write, read, and demonstrate effective communication skills
Master in navigating technical repair sites
Proficient in module programming, initialization, and coding
Continued education on new vehicle technology repair standards
Ability to attend instructor led training or self-study learning modules
Develop and maintain excellent customer relationships through our company purpose and core values
Self -motivated, positive attitude, with a client focused perspective
Other duties as assigned
Qualities, Education, & Experience
Minimum of 5 years in an automotive environment
Trade school experience preferred
ASE, MECP or I-CAR certifications preferred
Equivalent combination of education, experience and training acceptable
Comprehensive knowledge of field policies, procedures, and practices
Must be able to communicate effectively with various levels of leadership internally and externally
Must be proficient in Microsoft Office products
Self -motivated, positive attitude with a customer focused vision
Requirements
Must be at least 21 years of age
Ability to pass a background check
Maintains a well-groomed and professional appearance
The Protech Virtual II Technician is responsible for delivering timely support and repair recommendations to field technicians and business partners. In this role you are the trusted advisor to ensure technical vehicle repairs are completed by following the OE Manufacturer Service Information.
Roles & Responsibilities:
Customer service focused, ability to develop relationships and deliver operational consistency
Initial contact for technical support and escalation of 2nd tier support
Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
Explain technical diagnosis and correct repair process
Support internal field technicians and business partners with technical evaluations
Accurate report entry in various internal management systems
Ability to research, understand, and resolve technical opportunities during the repair and documentation
Proficient in identification of fault codes, error message, module corrections, etc.
Ability to prepare, write, read, and demonstrate effective communication skills
Master in navigating technical repair sites
Proficient in module programming, initialization, and coding
Continued education on new vehicle technology repair standards
Ability to attend instructor led training or self-study learning modules
Develop and maintain excellent customer relationships through our company purpose and core values
Self -motivated, positive attitude, with a client focused perspective
Other duties as assigned
Qualities, Education, & Experience
Minimum of 5 years in an automotive environment
Trade school experience preferred
ASE, MECP or I-CAR certifications preferred
Equivalent combination of education, experience and training acceptable
Comprehensive knowledge of field policies, procedures, and practices
Must be able to communicate effectively with various levels of leadership internally and externally
Must be proficient in Microsoft Office products
Self -motivated, positive attitude with a customer focused vision
Requirements
Must be at least 21 years of age
Ability to pass a background check
Maintains a well-groomed and professional appearance
