IT Service Coordinator/Dispatcher

Protel Communication is expanding and growing. We are a family owned and operated low voltage business with clients Nationwide specializing in low voltage, VoIP systems and networks. We are looking for a Service Coordinator/Dispatcher to join our team. Low Voltage and/or VoIP experience is preferred.

The Service Coordinator/Dispatcher will communicate with field technicians and customers to resolve service problems in an efficient manner. Schedule service technician’s daily duties and maintain ongoing communications with customers and technicians to verify status of work.

JOB DUTIES:

• Schedule, route, and assign service tickets in a timely manner.
• Maintain control of service schedules and workflow to keep appointment commitments to customers.
• Help troubleshooting with technician onsite.
• Work with online platform to schedule technicians nationwide.
• Perform data entry, filing, documentation, verification and correction of data, copying, mailing and other similar clerical tasks.
• May attempt to resolve customer service problems via the telephone utilizing established procedures in a friendly and courteous manner.
• Document, compile and correlate various reports.
• When appropriate, dispatch technicians to solve customer problems for after hours following emergency call-out procedures.
• Maintain information in manuals and quick reference guides.
• May communicate pertinent information including customer service issues, schedule conflicts, etc., to management.
• Maintain a professional attitude and appearance.
• Perform other related duties and tasks as assigned or as become evident.

KNOWLEDGE:

High school degree or the equivalent required. Must have the ability to perform routine dispatch functions such as answering telephones, Microsoft Office, data entry. Must be detailed oriented and organized. Previous scheduler/dispatch experience preferred.

HUMAN RELATIONS SKILLS:

Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees. Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.

PROBLEM SOLVING:

Must have the ability to monitor service technician schedules. Must be able to prioritize well, resetting goals to meet changing customer needs.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• North Fort Myers, FL 33903 (Required)

Work Location: In person

Salary : $25