What are the responsibilities and job description for the Customer Service Representative/Service Dispatcher position at ProThermal Heating and Cooling, Inc?

Job Description

Customer Service Representative / Service Dispatcher

We are ProThermal Heating & Cooling!!! Our team has serviced homeowners and business owners since 2019. We provide reliable service and professional customer care, in Tulsa and the surrounding areas.

Currently, we have an opportunity for a Customer Service Representative / Service Dispatcher to join our expanding team.

Schedule : 8 : 00 am - 5 : 00 pm Monday to Friday (7 : 30 am - 4 : 30 pm schedule can also be accommodated)

Pay Scale : $16.00 - $23.00 / hr, depending on experience

Benefits :

Medical Insurance 100% paid by employer for employees up to $400 (family insurance provided at additional cost to employee)
Vision
Dental
5 days of PTO after a year
7 paid holidays
Tuition reimbursement
Professional development assistance

Primary Job Function : Act as the first line of contact with customers. This position will schedule appointments, and dispatch technicians daily while assisting with the daily tasks of the office.

Required Qualifications :

High school diploma or its equivalent

Minimum of 2 years of customer service experience

Aggressive self-starter

Fast learner

Professional phone skills

General sales skills and aptitude

Customer service knowledge with strong follow-up skills

Excellent communication skills

Professionally conduct self at all times

Upbeat personality

Ability to multitask in a fast-paced environment

Strong attention to detail

Strong organizational skills

Excellent time management abilities

Proficient in MS Word, Excel, and Outlook

Service Titan Experience

Qualifications Desired :

2 years in an office setting

HVAC experience is a plus

Dispatching is a plus

Salary : $16 - $23

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Customer Service Representative/Service Dispatcher

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