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Customer Service Representative / Service Dispatcher

ProThermal Heating and Cooling, Inc
Tulsa, OK Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 5/28/2025

Customer Service Representative / Service Dispatcher

We are ProThermal Heating & Cooling!!! Our team has serviced homeowners and business owners since 2019. We provide reliable service and professional customer care, in Tulsa and the surrounding areas.

Currently, we have an opportunity for a Customer Service Representative / Service Dispatcher to join our expanding team.

Schedule : 8 : 00 am - 5 : 00 pm Monday to Friday (7 : 30 am - 4 : 30 pm schedule can also be accommodated)

Pay Scale : $16.00 - $23.00 / hr, depending on experience

Benefits :

  • Medical Insurance 100% paid by employer for employees up to $400 (family insurance provided at additional cost to employee)
  • Vision
  • Dental
  • 5 days of PTO after a year
  • 7 paid holidays
  • Tuition reimbursement
  • Professional development assistance

Primary Job Function : Act as the first line of contact with customers. This position will schedule appointments, and dispatch technicians daily while assisting with the daily tasks of the office.

Required Qualifications :

  • High school diploma or its equivalent
  • Minimum of 2 years of customer service experience
  • Aggressive self-starter
  • Fast learner
  • Professional phone skills
  • General sales skills and aptitude
  • Customer service knowledge with strong follow-up skills
  • Excellent communication skills
  • Professionally conduct self at all times
  • Upbeat personality
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Strong organizational skills
  • Excellent time management abilities
  • Proficient in MS Word, Excel, and Outlook
  • Service Titan Experience
  • Qualifications Desired :

  • 2 years in an office setting
  • HVAC experience is a plus
  • Dispatching is a plus
  • service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator

    Salary : $16 - $23

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