What are the responsibilities and job description for the IT Desktop Support Specialist ( Need locals to DC /Onsite Role) position at Protos IT, LLC?
Job Title: Deskside Support Technician
Location: Washington, DC
Duration: 6 Months Contract
Note: Pref Consultant's with Clearance: Public Trust security clearance , (Secret Clearance highly desired)
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
- Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
- Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
- Installation of specialty software which is not already packaged in SCCM
- Removal of devices from the network as directed by Security
- Assess issues and diagnose problems with printers
- Install printer toner
Required Education & Experience:
* High School diploma with 5 years of prior relevant experience
* Customer service-focused attitude
* Current Public Trust clearance
* Ability to maintain a Public Trust clearance
- Past experience providing IT (Tier II) support in a Windows office environment
- Excellent written and verbal communication skills
- Use of an ITSM ticketing system
Job Types: Full-time, Temporary
Pay: $40.00 - $45.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Security clearance:
- Confidential (Required)
Ability to Commute:
- Washington, DC 20530 (Required)
Ability to Relocate:
- Washington, DC 20530: Relocate before starting work (Required)
Work Location: In person
Salary : $40 - $45
