What are the responsibilities and job description for the IT Desktop Support - Hybrid position at Volitiion IIT - Putting Intelligence in IT?
Volitiion IIT Inc. is an IT Service and Staffing firm based of Leesburg VA. We have hiring Top Talents to add to our growing team of Technology Professionals.
We are looking for a IT Desktop Support Analyst to add to our team.
Job Overview
Position Title: TO021 Desktop Support Analyst (Service Desk Specialist)
Location: Hybrid (three days in‐office and two days telework) Location 14501 Sweitzer Lane, Laurel, MD 20707, Hours between 7am to 7pm.
Period of Performance: Two year
The IT Desktop Support Analyst provides first and second-tier support and customer service for technology issues. The responsibilities include responding to technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems with computer hardware, software, components, and network connectivity. This includes, but is not limited to desktop PC's, laptops, tablets, cell phones, scanners, printers, and various commercial software applications.
Duties / Responsibilities
Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users.
Provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms.
Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment.
Works and follows up with other technical staff members within IT Team to ensure the assigned tasks are completed.
Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications. Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements.
Maintains an inventory of IT related assets, including hardware and software on each desktop computer system.
Identifies recurring incidents and trends and escalates appropriately.
Interacts with customers, via multiple communications methods, per established customer service and quality guidelines.
Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to set Service Level Agreements and procedures.
Education: High School degree or equivalent; an Associate degree preferred.
b.General Experience: 3 Years
c.Specialized Experience Experienced in Active Directory, Windows OS, SCCM, ITIL Methodologies
D.Skillset
Working knowledge of remote connectivity tools (SCCM, Maas360, Azure, Intune).
Working knowledge of installing, configuring, and troubleshooting computers in a managed windows network environment.
Knowledge of computer hardware and software as well as general office equipment including copiers, faxes, scanners, tablets, Smart Phones, etc.
Knowledge of all Microsoft systems and Microsoft Office (including Outlook) including installation and configurations management.
Strong customer service skills with the ability to troubleshoot moderate to complex issues.
Strong analytical and organizational skills with the ability to manage
4 Reasons To Join Volitiion IIT, Inc.
Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job, please send us your referral.
Volitiion IIT Inc. is an Equal Opportunity/Affirmative Action Employer.
We are looking for a IT Desktop Support Analyst to add to our team.
Job Overview
Position Title: TO021 Desktop Support Analyst (Service Desk Specialist)
Location: Hybrid (three days in‐office and two days telework) Location 14501 Sweitzer Lane, Laurel, MD 20707, Hours between 7am to 7pm.
Period of Performance: Two year
The IT Desktop Support Analyst provides first and second-tier support and customer service for technology issues. The responsibilities include responding to technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems with computer hardware, software, components, and network connectivity. This includes, but is not limited to desktop PC's, laptops, tablets, cell phones, scanners, printers, and various commercial software applications.
Duties / Responsibilities
Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users.
Provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms.
Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment.
Works and follows up with other technical staff members within IT Team to ensure the assigned tasks are completed.
Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications. Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements.
Maintains an inventory of IT related assets, including hardware and software on each desktop computer system.
Identifies recurring incidents and trends and escalates appropriately.
Interacts with customers, via multiple communications methods, per established customer service and quality guidelines.
Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to set Service Level Agreements and procedures.
- Follows-up on support
Education: High School degree or equivalent; an Associate degree preferred.
b.General Experience: 3 Years
c.Specialized Experience Experienced in Active Directory, Windows OS, SCCM, ITIL Methodologies
D.Skillset
Working knowledge of remote connectivity tools (SCCM, Maas360, Azure, Intune).
Working knowledge of installing, configuring, and troubleshooting computers in a managed windows network environment.
Knowledge of computer hardware and software as well as general office equipment including copiers, faxes, scanners, tablets, Smart Phones, etc.
Knowledge of all Microsoft systems and Microsoft Office (including Outlook) including installation and configurations management.
Strong customer service skills with the ability to troubleshoot moderate to complex issues.
Strong analytical and organizational skills with the ability to manage
4 Reasons To Join Volitiion IIT, Inc.
- Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
- Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
- Our Mantra - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
- Career Development - We help you meet your career goals and continuously support your efforts to build your skillset.
Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job, please send us your referral.
Volitiion IIT Inc. is an Equal Opportunity/Affirmative Action Employer.
Salary : $1,000
