Demo

IT Hardware Specialist (Onsite role need local to Washington, DC )

Protos IT, LLC
Washington, DC Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 3/16/2025

Job Title/Role : Hardware Specialist I
Location : Washington, DC

Duration: 6 Months C2H

The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC (initially 100% on-site, with the potential for up to 20% telework). This individual will primarily be focused on managing the inventory of end user IT assets, including troubleshooting hardware issues and imaging / prepping equipment for deployment. The individual selected for this position will have the opportunity to develop their IT support skills through support of Desktop Engineering projects, and will also have the opportunity to work directly with customers to troubleshoot and resolve issues.

The successful candidate will have hands-on experience with imaging and preparing Windows PCs, as well as experience with repairing or replacing PC components (RAM, hard drives, etc). The candidate must also have practical experience managing equipment inventory.

You will work closely with the component Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. You will support the Desktop Engineering team on the following key tasks:

  • Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs
  • Receiving damaged/defective equipment and completing troubleshooting to diagnose and address issue
  • Working with vendors to manage warranty support and replacement activities
  • Complete incident tickets and service requests within SLA and in a modern tracking system
  • Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
  • Attend meetings with the customer as required.
  • Provide weekly reporting of issues and projects
  • Provide white glove support to executive level customers
  • Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Education and Experience: Bachelor’s degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master’s degree with less than 2 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.

Required Qualifications:

  • BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with a MS/MIS Degree)
  • 2 years’ experience providing IT support at any level
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to work with a large diverse team supporting multiple customers in a shared team environment.
  • Provide support on a M-F business hours schedule in the eastern time zone
  • Extended hour and weekend support as required by mission or emergencies.
  • Ability to work on your own to successfully resolve issues while updating management.
  • Ability to obtain and maintain a Public Trust clearance.
  • Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.
  • U.S. Citizen are encouraged to apply

Desired Qualifications:

  • 2-4 years of experience with PC troubleshooting and hardware support
  • 2 years of experience in an operations role
  • Government contracting experience, particularly with the DOJ
  • DOJ or DOD Clearance
  • ITSM knowledge and experience, particularly with ServiceNow

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Compensation Package:

  • Hourly pay

Schedule:

  • 8 hour shift

Work Location: In person

Salary : $30 - $35

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Hardware Specialist (Onsite role need local to Washington, DC )?

Sign up to receive alerts about other jobs on the IT Hardware Specialist (Onsite role need local to Washington, DC ) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$88,675 - $133,072
Income Estimation: 
$96,682 - $131,521
Income Estimation: 
$107,904 - $171,743
Income Estimation: 
$74,171 - $106,661
Income Estimation: 
$113,809 - $165,490
Income Estimation: 
$65,718 - $102,934
Income Estimation: 
$72,503 - $94,029
Income Estimation: 
$88,675 - $133,072
Income Estimation: 
$62,445 - $85,297
Income Estimation: 
$74,171 - $106,661
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Protos IT, LLC

Protos IT, LLC
Hired Organization Address Washington, DC Full Time
Job Details title: Deskside Support Technician Location: Washington, DC (On-site 5 days a week) Duration: 6 months possi...
Protos IT, LLC
Hired Organization Address Washington, DC Full Time
Job Details Job Title: ServiceNOW Developer Location: Remote with some travel to DC, San Francisco, Chicago, and New Yor...
Protos IT, LLC
Hired Organization Address Washington, DC Full Time
Job Details Title: Desktop Support Technician Location: Washington, DC Duration: 6 months C2H Our client is looking for ...
Protos IT, LLC
Hired Organization Address Vista, CA Full Time
Job Details Title: Electrical Engineer II Location: Vista, CA, USA Duration: 6 months, possible extn ( Temp to Hire) sec...

Not the job you're looking for? Here are some other IT Hardware Specialist (Onsite role need local to Washington, DC ) jobs in the Washington, DC area that may be a better fit.

IT Specialist

United It Solutions Inc, Charles Town, WV

Senior IT Specialist

TeamLogic IT, Arlington, VA

AI Assistant is available now!

Feel free to start your new journey!