What are the responsibilities and job description for the IT Desktop Support Technician (Need locals to DC) position at Protos IT?
Job Details
Title: Desktop Support Technician
Location: Washington, DC
Duration: 6 months C2H
Our client is looking for a Deskside Support Technician , The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
Location: This position will be 100% onsite at the customer location(s) in Washington, DC
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
The types of work a candidate for these positions should expect to perform include but aren t limited to the following:
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
Required Education & Experience:
High School diploma with 5 years of prior relevant experience
Customer service-focused attitude
Current Public Trust clearance
Ability to maintain a Public Trust clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Desired Requirements:
Past experience with Department of Justice components
