Quality Assurance Analyst and Trainer

Pay: $18.00 - $22.00 per hour

This is an exciting opportunity for a Quality Assurance Analyst to join our team. We offer competitive compensation, comprehensive benefits package, and a supportive work environment. If you are passionate about ensuring the quality of customer support and enjoy working in a collaborative team environment, we would love to hear from you.

Successful candidates have keen attention to detail with strong analytical and problem-solving skills.

Principal Duties and Responsibilities:

• Assist in development of quality monitoring and reporting.
• Plan, schedule, document and perform internal quality/process audits to identify training opportunities for performance improvement.
• Work with all functional areas to resolve quality issues and ensure compliance with company standards. Review, analyze, and report on quality performance.
• Strong written and verbal communication skills for communicating with both internal and external customers.
• Interface and communicate effectively, both orally and in writing with personnel at all levels of the company.
• Advocating for customers throughout the quality process.
• Meeting performance targets which include accuracy and efficiency.
• Proactive attitude toward learning/training and capable of working in a dynamic team environment.
• Understanding and adhering to company policies and procedures.
• Advanced computer skills and ability to learn multiple new software applications.
• Ensure each employee/function is provided with and has ongoing access to the necessary SOPs to perform assigned duties.
• Ensure all employee training is completed per Company's SOP and other regulations.
• Collect and analyze data to identify trends or deviations from quality standards.
• Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

Knowledge, Skills & Abilities:

• 2 years' experience in quality control.
• Self-starter, motivated and ability to work unsupervised.
• Proficiency in Microsoft Word, Excel, and Power Point.
• Excellent communication, organizational, planning, problem-solving and follow-up skills.
• Keen attention to detail.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Creative and innovative thinker.
• Diligent and meticulous.
• High regard for quality control.
• Able to sit or stand for long hours at a time.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.