What are the responsibilities and job description for the Testing Proctor and Onboarding Agent position at Prov Inc?
About Prov:
Founded in 2004, Prov was built on the idea that reliable testing solutions should be available for everyone. Now, more than 18 years later, Prov is proud to offer innovative and accessible exam services to administrators and candidates across a variety of professions.
Each year, Prov supports hundreds of thousands of test takers seeking their professional licenses. As a part of this process, Prov Proctor's and Onboarding Agent's provide support to testing candidates who are taking exams remotely from home, work, office, library, etc.
Schedules:
- Fully in-office in Sandy, Utah.
- Part-time working a set schedule: Monday through Friday 1pm-6pm MT.
What you will be doing:
- Provide exceptional customer service
- Oversee testing candidate via webcam throughout remote exam
- Educate testing candidate regarding the licensing board rules and regulations for testing
- Assist testing candidate with minor technical issues
- Complete remote testing check-in process via webcam
- Conduct remote room scan via webcam
- Ensure testing candidate only has authorized books/reference materials for open-book exams
- Ensure there is no secondary technology in remote testing area such as cellphones, smart watches, etc.
- Ensure no one else is in the testing area
- Take inbound calls and provide support to testing candidates as applicable
Minimum Requirements:
- Bilingual in Spanish is preferred
- Computer Proficiency including ability to troubleshoot minor technical issues
- Experience using webcam
- Excellent verbal and written communication skills
- Desire to learn
- Reliability
- Ability to adapt to changing priorities
- Attention to detail and accuracy Preferred Requirements:
- Customer Service experience
EEO Statement
Prov Exam is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 25 - 35 per week
Benefits:
- 401(k)
- On-the-job training
- Paid training
Schedule:
- Evening shift
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Sandy, UT 84070: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
