MSP Coach/vCIO

Do you work at a Managed Service Provider with the desire to strengthen and grow your skill set?

ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end customers. Our team helps MSP's leverage best practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non-customer-facing work for MSP's so they can focus their teams on building customer relationships.

As an MSP Coach/vCIO on the ProVal team, you will be working with our MSP partners to provide consulting services for their centralized services functions like platform automation, backups, monitoring etc. You will also work closely with our partners, using a variety of communication methods to assist in fulfilling their business needs from their tool stack.

Job Details:

• Job Type: Full-Time, Hybrid (2-3 days/week in office) in Altamonte Springs, FL
  
  
  

Responsibilities:

• Act as an advisor to ProVal's partners who are Managed Service Providers (MSP's), in helping their businesses move forward with tool automation and back-office assistance. You will be required to maintain a roster of client-partners and participate in calls as a major part of your job role
• We encourage vCIO's, Net Admins, Sys Admins, NOC Managers, Centralized Service Managers at MSP's to apply for this role. This role requires a lot of partner/client interaction and a high-level knowledge of tools
• Evaluate partner needs and assign to service team to develop content that supports business processes, such as scripting, monitoring, reporting, patching, backups, security
• Oversee partner on-boarding, overall satisfaction, manage ticket flow for partner and any other projects being performed for partner.
• Audit and oversee implementation of ProVal best practice solutions within partner environments
• Execute new plans for customers, and provide ongoing training and end-user support
• Collaborate within a team to innovate new ideas and best practices for clients and the company
• Communicate with associated vendors for support and assistance
• Utilize company's PSA to document work performed
  
  
  

Requirements

• Currently or previously worked for an MSP (within the last 2 years)
• Recent hands-on experience with Managed IT Services tools
• Prior experience as a vCIO with an MSP would be ideal
• Have exposure to MSP tools: ConnectWise, Kaseya, Datto, backup and security products
• Ability to present ideas in user-friendly language to partners
• Team player who is detail oriented and is eager to grow and develop their skills
  
  
  

Benefits

Great Team Culture

Hybrid schedule

Unlimited Paid Time Off

Opportunity for Growth and Advancement Including Certifications

Health, Vision, and Dental Coverage

401k with Company Match

Why ProVal?

At ProVal we have one of the most unique teams around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience. As a new team member, you will have the chance to collaborate with your team to innovate new ideas as you grow within the company!

We offer a benefits package that includes Self-managed PTO (where there is no cap no the hours of PTO you can take per year), medical, dental, and more. We also believe that work/life balance is important, so our hours are Monday through Friday, eight to five, with no on-call expectations!

At ProVal we like to have fun, learn from each other, and help each other grow. We pride ourselves on a positive and enjoyable company culture.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity