What are the responsibilities and job description for the Customer Service Representative position at Proveli?
Job description
Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a difference in the workplace and for the people that you serve, look no further.
Our goal is to provide customers with a Positive experience and to ensure that we understand and satisfy their needs. Customer Service Advisors play a critical role in achieving this goal. They are responsible for providing our valuable customers with accurate information needed in a professional and efficient manner.
Duties and Responsibilities
Primary:
* Engage, and befriend customers so that they have a great experience
* Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
* Trouble shoot issues and ensure management knows of reoccurring issues
* Typical Issues Examples Include:
* Desired tracking information or tracking number
* Copy of order, packing slip, or invoice
* Price discrepancies
* Missing parts
* Defective product
* Freight questions
* Enter replacement orders as required
* Expediently return customer request that cannot be handled while on the initial call
* Respond, Resolve, and Record all service ticket issues in proper customer care system
* Remain Positive and professional and work together with the team to make a great environment for our customers and each other
* Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace
Secondary:
* Answer overflow phone calls
* Accurately enter assigned orders
* Perform various sales related tasks
* Send follow up or thank you emails to customers
* Other Duties as assigned
Qualifications
Required:
* High school diploma/GED
* 2 years of customer service experience
* Pleasant, enthusiastic voice
* Positive Attitude
* Strong Communications skills and interpersonal skills across all levels
* Multiple software computers skills
* Ability to multitask
Desired:
* Associates degree or higher
* 5 years of customer service experience
Position Benefits
* Full Time Position
* Monday – Friday operation (typically)
* Competitive Salary
* Paid Time Off (PTO) along with standard holidays
* 401(k) retirement savings plan with strong company match
* Medical, dental, and vision insurance
* Life insurance
* Internal and Professional growth opportunities
* Employee Referral Program