Community Liaison- PAH

Company:

Position Summary

The Community Liaison is responsible for creating and maintaining positive customer relationships to increase community awareness and referrals for Home Health, Hospice, Home Infusion, PACE, Transitional Care Unit and other services within assigned accounts. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services and facilitate coordination of services, and to ensure appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence. Consultative functions include, but are not limited to: providing consultation and informational presentations regarding end-of-life care and home health; sharing expertise through in-services on pain and symptom management options; serving as a clinical resource and educator for physicians, facility staff, patients, families and community on Home Health or other issues in various settings and facilities. The Community Liaison has assigned geographic territories.

Position Specific Responsibilities

• ADMISSIONS SUPPORT.
• Assesses referrals for appropriateness for home care to include medical, physical, social and emotional status, home environment and family's acceptance and ability to care for the patient in the home and determine the need for equipment and supplies.
• Coordinates discharge planning to post-acute service needs of referral sources including but not limited to hospitals, clinics, physicians and the community.
• Provides home care information/education at meetings with hospital service, utilization review/discharge planners/case managers, patients and patient's families and educates hospital medical and physician staff, patients, and patient's families to available home care service.
• Acts as a liaison between patients, families, payors, physicians, and the referrer providing complete physician's orders, referral information to the network intake department.
• Assumes initial responsibility for assessing patient/family needs to Home Health, Hospice, Infusion Pharmacy and consults with the attending physician, Hospice Medical Director and other staff members as necessary.
• Plans for admission of patients to Home Health, Hospice, Infusion Pharmacy in coordination with agency representative, patient/family, Hospitalist and primary physicians, Medical Directors and hospital case manager.
• Determines patient's appropriateness for Home Health, Hospice or Infusion Services consistent with Providence policies and admission criteria and in conjunction with patient's physician.
• Facilitates transition of patient/family to primary nurse and other members of the IDG as indicated.
• Coordinate the expansion and implementation of the GIP (General Inpatient Hospice) Program.
• Attends appropriate meetings to promote Home Health, Infusion Services, Hospice referrals and GIP.
• Evaluates and collaborates on hospice qualifiers as needed.
• LIAISON SUPPORT.
• Maintain and build existing referral base relationships by serving as a resource for education and information.
• Evaluate referrals received on hospitalized patient from a variety of care settings for appropriateness for Home Health and/or other in-home services programs as appropriate.
• Coordinate with the Inpatient Hospital Team and primary RN/MSW to ensure discharge planning is comprehensive and communicated efficiently.
• Appropriately document activities in the Providence electronic medical system; tracks referrals received by nursing unit and accepted by each Providence agency.
• Actively participate in the development and execution of strategic initiatives that include referral generation and business growth in assigned accounts.
• Performs Hospice EOBs and admit patients onto Hospice services.
• Discharges GIP patients to home/SNF/ALF as appropriate.
• Provides staff and physicians education regarding end-of-life care, hospice and GIP.
• For home care referrals, takes hospice evaluation and admission order and assures appropriate staff are notified to follow up that all services and products are arranged.
• Follows up with referrals to confirm that all services and products have been arranged.
• For home care referrals takes orders and ensures appropriate people are notified and follows up with referrals to confirm that all services and products have been arranged.
• Performs other duties as assigned.

Education and/or Experience

• Required - Bachelor's Degree Business, Healthcare Administration, Marketing, or a clinical discipline.
• Or equivalent educ/experience
• Preferred - Coursework/Training Focus on healthcare
• Education Equivalencies - Associate's degree plus four years of work experience; or high school diploma plus six years of work experience; is equivalent to the Bachelor's degree.
• Required - 1 year Successful medical sales account management experience.
• Preferred - 1 year Sales experience in home health & hospice or infusion marketplace.
• Preferred - 1 year Experience selling directly to physicians, hospital, discharge planners.
• Preferred - 1 year Experience with customer relationship and territory management software.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Language Skills: Communicates clearly, sensitively and in supportive professional manner with patient/family/caregivers, co-workers and public.
• Language Skills: COMMUNICATION
• Language Skills: Excellent verbal and written communication skills in English.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Skills and Abilities: TEAM/INTERPERSONAL SKILLS
• Other Skills and Abilities: Excellent negotiation and public relations skills.
• Other Skills and Abilities: Demonstrate ability to maintain positive, collaborative, and constructive interpersonal relationships.
• Other Skills and Abilities: Understands and practices the principles of effective teamwork.
• Other Skills and Abilities: Applies and maintains strong team collaborative skills within and across ministries, and in particular, builds strong relations with operations and clinical team members.
• Other Skills and Abilities: Ability to work with families in crisis.
• Other Skills and Abilities: Ability to develop positive working relationships with diverse and multicultural staff of ministry, community groups and individuals.
• Other Skills and Abilities: Strong skills in facilitating complex problem solving.
• Other Skills and Abilities: Excellent customer service communication skills by phone, email, and face-to-face.
• Other Skills and Abilities: Ability to follow appropriate communication channels.

Certifications, Licenses, and Registrations

• No Requirement

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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