Banquet Captain

Description

The Crowne Plaza Hotel located in Ventura Beach California is looking for a hospitality personality who will "Dare to Connect" with our guests. The property is renowned in the Ventura Beach community, boasting the only beach front property between Malibu, CA and Santa Barbara, CA. Just two blocks from historic downtown Ventura, making it easily accessible to explore all the area has to offer. 

Providence Hospitality Partners, founded in 2002 manages this full service IHG branded hotel, and is based in Denver, Colorado. Providence Hospitality strives to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Banquet Captain functions as the lead banquet server; trains and schedules banquet servers. This position also performs the duties of a banquet server, taking food and drink orders and serving guests, and illustrating the proper techniques and etiquette for all styles of service.

DUTIES AND RESPONSIBILITIES:

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean
• Make contact with group representatives; explain how to make contact if needed throughout function
• Communicate all BEO changes to catering office and affected departments
• Coordinate with banquet staff set-ups, changes and time schedules for all functions
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean
• Recap all banquet checks at end of each day and turn into Night Audit
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Performs other related duties as assigned by management

Qualifications

QUALIFICATIONS:

• Strong organizational skills; ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds

EDUCATION AND EXPERIENCE:

• One to two years of banquet experience
• Prior supervisory experience preferred
• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations

COMPETENCIES:

• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop, lift, and reach
• Continually required to lift/push/carry items up to 50 lbs.
• Occasional exposure to extreme heat or cold and loud noise

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability

Salary : $18 - $20