Intake Coordinator

Clinical/Family-Based Services

•      Screen inquiry calls, validate referrals, manage the waiting list, and schedule all qualified children for intakes for both campuses

• Report any allegations of abuse or neglect to the Cuyahoga County Division of Children and Family Services.

• Provide case management support to families on the waiting list. Ensure regular contact with those families waiting as well as the agencies that referred them.

• Schedule any pre-enrollment screenings and assessments as needed to admit children to the nurseries

• Maintain a caseload of a combination of respite, Tier 1, and DCFS admitted children

• Serve as the liaison for the Master Out of Home Contract related to admission of children in foster care through Cuyahoga County Division of Children and Family Services.

• Be a part of the on-call rotation to support Childcare Supervisors after hours and on weekends

• Assist with childcare duties and other projects as assigned

Administrative Tasks

• Document all contacts with clients and partner agencies (phone-based, in person meetings, team meetings, referrals, etc.) using Excel, Access, and other data tracking systems.

• Complete monthly analysis of waiting days, inquiries, and admissions for the Board of Directors. Assist with reporting needs for government funded programs and grants as assigned.

• Attend program team meetings, administrative meetings, community outreach events, and partner meetings as assigned. Partner with at least one community collaborative to establish presence in the client community

• Undertake other assignments and projects as requested by the Director of Programming and Clinical Operation, or other staff acting as a Project Manager.

• Provide Quality Assurance on all children’s residential files and reports deficiencies to supervisor and Compliance and Quality Manager

• Know, understand and apply rules pertaining to childcare as outlined in 5101:2-5 and 5101:2-9, and all applicable CARF, Medicaid, QRTP, RTIS and OhioMHAS standards

• Strive to be culturally competent and supportive of diversity in both service to clients and through professional interactions with other staff, donors and guests