Job Plus Employment Case Manager

Purpose:

To support unemployed or underemployed residents in Chad Brown and Admiral Terrace in achieving their educational, employment and financial stability goals. Provide high- touch, individualized case management to program participants over the course of the Jobs Plus a Bright Future initiative.

Essential Tasks of the Position:

Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to residents.

• Conduct intake and administer career assessments.

• Provide individual counseling to address participants’ economic needs and goals, including securing income supports.

• Develop and monitor progress on Individual Service and Training Plans (ISTP).

• Refer program participants to RSD’s internal supportive services and to external providers (childcare, mental and behavioral health, education, training etc.) and ensure high-quality service provision from partners.

• Follow-up with program participants to ensure success, employment retention, and address needs for further development/coaching and/or support services.

• Utilize motivational interviewing techniques to remove barriers and encourage participation and to assist program participants with job search and interviewing.

• Research and adapt the existing career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing, and other soft skills.

• Facilitate employment readiness workshops and Jobs Plus Program orientation.

• Liaise with adult education agencies to ensure participants receive ESL, GED, and literacy instruction.

• Help participants navigate Workforce Solutions and enroll in the American Job Center.

• Document all participant progress in case management databases and maintain confidentiality of client information.

• Document program activities and events (photographs; articles; success stories, etc.) as requested for Jobs Plus newsletters and/or other PHA or funders’ publications or reports.

• Attend trainings and conferences related to professional and/or program development, as required.

• Perform other duties as assigned.

Position Requirements and Qualifications:

Education Level

• Two-year college degree from accredited college/university with emphasis on social services, career coaching, community organizing or related fields, preferred, or equivalent professional experience.

Experience in Related Field

• At least two years’ experience in job training, career coaching, job development, community organizing

• At least two years’ experience in case management

• Familiarity with case management database systems

PROVIDENCE HOUSING AUTHORITY

Position Description

• Proven experience in administering formal and informal career and vocational assessments

Knowledge, skills, abilities, licenses and certifications

• Bi-lingual skills required – fluency in Spanish to include speaking, reading and writing

• An understanding of low income and/or public housing issues, required

• Solid knowledge of skill sets related to work training programs and the workplace

• Strong written and oral communication skills

• Working knowledge of adult education and job training resources available within the community

• Working knowledge of Microsoft Word, Excel, Outlook, and database programs

• Ability to work independently and with a team and be flexible in accepting change

• Ability to establish and maintain effective working relationships with associates

• Knowledge of preparation of both narrative and numerical reports

• Skill in organizing and managing diverse responsibilities simultaneously

• Ability to relate to and interact with mixed populations of residents in low- and moderate-income housing settings

• Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations

• Valid driver’s license (Class O) unrestricted except for corrective lenses, required

• Ability to maintain confidentiality in all assignments

Working Conditions:

Environmental Parameters

• Ability to work in an office environment

Physical Demands

• Strength: Ability to lift to 20 lbs.

• Type: Sedentary work ability to perform administrative duties. Ability to lift, carry, push, pull or otherwise move an object. Work involves walking, standing and driving for brief periods of time

Work Schedule:

• Ability to work 35-hour week, which may include some evenings and weekends

Equipment Used:

• Competency in operating computer(s), printers and general office equipment, including multi-line telephone, fax, copier, and audio-visual equipment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible