Technical Implementation Engineer

ProviderTrust Summary

ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100 employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]

We are seeking a Technical Implementation Engineer to join our Operations team, focusing on client implementations. This role involves working closely with clients to provide API, data integration, and product demonstrations while guiding them through common use cases. The Technical Implementation Engineer will assist in onboarding new user accounts, ensuring successful implementation within our product. The role is responsible for offering live support and comprehensive documentation for all technical implementations. Additionally, the Technical Implementation Engineer will coordinate technical tasks with internal IT teams to represent client requirements accurately.

Duties and Accountabilities

• Provide data integration, and product demonstrations to clients while guiding them through common implementation use-cases.
• Assist in the onboarding of new user accounts and validate the success of product implementations.
• Offer live support and create comprehensive documentation to facilitate technical implementations.
• Coordinate technical tasks with internal IT teams to ensure client requirements are accurately represented.
• Work closely with clients to identify their technical requirements, collaborating with internal teams to find and plan solutions.
• Manage client data manipulation and ingestion during the implementation process, accurately documenting all applicable business rules as necessary.
• Utilize ETL tools to transform and map client data and provide useful data quality reporting for clients and internal teams.
• Serve as the point of contact for clients for all technical implementation matters, ensuring transparency and effective communication.
• Build and maintain strong relationships with both internal teams and external clients to ensure smooth transitions and successful product implementations.

Suggested Skills and Experience

• 3 years of experience in technical implementations involving data integrations
• Strong understanding of client requirements gathering, API integrations, data mapping, and transformation
• Proficiency in providing live technical support and creating comprehensive documentation
• Excellent communication skills for effective client interactions and internal team coordination
• Familiarity with healthcare applications such as EMR, HRIS, ERP, and Claims/Cost Management is a plus
• Proficiency with data management, mapping, and manipulation, utilizing scripts where appropriate to accomplish goals
• Experience with the use of ETL tool software is a strong plus
• Ability to build and maintain strong relationships with both internal teams and external clients
• Comfortable in fast-paced environments and skilled at managing multiple client implementations concurrently
• Technical knowledge: Hands-on experience with programming/database languages, API deployments, and other software integrations is a plus.
• Highly organized, able to prioritize tasks and bring them to completion
• Comfortable with ambiguity, capable of creating order and navigating toward solutions

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in many ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

To be great at ProviderTrust, we find our team members have these things in common:

• Gain energy from working in a fast-paced, creative environment
• Decision-making that employs a blend of data-driven insights and intuition
• Ability to multitask and handle multiple projects concurrently
• Resilience and positivity, able to address setbacks and bounce back quickly
• Resourcefulness, discovering creative ways to get things done
• Joy in making an immediate and positive impact
• Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

• Hybrid schedule: 3 days in office
• 16-week paid primary caregiver with a 2-week phase-back leave policy
• 4-week paid secondary caregiver leave policy
• Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
• Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
• Unlimited PTO, 11 paid holidays, and a flexible work schedule
• Internal professional growth, development, and mobility
• Daily all-company morning huddles to sync up across the business
• In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations!
• Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
• Fitness stipend, wellness program, and cell phone reimbursement
• Modern Healthcare Best Places to Work (2021-2024)
• The Tennessean Top Work Places (2022-2024)