What are the responsibilities and job description for the Customer Service Representative position at Provincial Senior Living?
Company Overview
We are a senior living community that prioritizes the well-being of our residents. Our team is dedicated to providing exceptional service and creating a warm, welcoming environment for everyone who walks through our doors.
Salary and Benefits
We offer competitive wages and a comprehensive benefit package, including health, dental, vision, life, and disability insurances. Additionally, we provide paid time off and holidays for full-time employees, as well as meals and uniforms.
Job Description
The Concierge Assistant will be responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. This includes carrying out telephone answering and reception duties, taking complete messages with pertinent information, and communicating messages to the intended recipient.
Responsibilities:
Qualifications:
We are a senior living community that prioritizes the well-being of our residents. Our team is dedicated to providing exceptional service and creating a warm, welcoming environment for everyone who walks through our doors.
Salary and Benefits
We offer competitive wages and a comprehensive benefit package, including health, dental, vision, life, and disability insurances. Additionally, we provide paid time off and holidays for full-time employees, as well as meals and uniforms.
Job Description
The Concierge Assistant will be responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. This includes carrying out telephone answering and reception duties, taking complete messages with pertinent information, and communicating messages to the intended recipient.
Responsibilities:
- Greets residents and visitors, answers inquiries, and gives directions.
- Collates brochures for the marketing department.
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized.
- Organizes, distributes mail to residents, Executive Director and Department Coordinators.
- Maintains resident forms for miscellaneous credits.
Qualifications:
- A high school diploma or general education degree (GED) is preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
