What are the responsibilities and job description for the Medical Front Desk Receptionist position at Provo Allergy and Asthma Clinic?
Job Summary
We are seeking a detail-oriented and compassionate Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing front desk operations. Key responsibilities include scheduling appointments, maintaining patient records, processing insurance information, and facilitating communication between patients and medical staff. The ideal candidate will possess strong organizational skills, a friendly demeanor, and a commitment to ensuring a positive patient experience in a fast-paced environment. Familiarity with medical terminology and electronic health record systems is a plus. ***WE ARE WILLING TO TRAIN ALL JOB DUTIES FOR THE RIGHT CANDIDATE***
Duties
- Customer Service: Greet patients warmly and check them in for appointments, ensuring a positive first impression.
- Appointment Scheduling: Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems, Phone calls, and Text Messages.
- Billing and Payments: Handle patient billing inquiries, process payments, and help with account receivables (Prepping Statements)
- Communication: Facilitate communication between patients and medical staff, addressing any questions or concerns promptly.
- Administrative Support: Perform general office duties such as answering phones, managing emails and texting system, and maintaining a clean and organized reception and waiting area.
- Data Entry: Accurately enter patient information and other relevant data into the EHR system.
- Follow-Up: Coordinate follow-up appointments and ensure patients receive necessary reminders about their visits.
- Compliance: Stay informed about healthcare regulations and office policies to ensure compliance in all administrative tasks.
- Fax Management: Receive, send, and manage incoming and outgoing faxes, ensuring accurate documentation and timely distribution to the appropriate medical staff or departments. Maintain a log of all fax communications for record-keeping purposes.
Experience
- Previous experience in a medical office setting (Preferred)
- Proficiency in medical terminology and insurances (Preferred)
- Strong attention to detail and accuracy in data entry (Required)
-ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills to interact with patients, Staff, and healthcare providers (Required)
Hours will range between 9am to 5pm.
*** There are days where you may need to stay longer depending on if a patient has a reaction***
Benefits
-401K (After 1 year)
- Paid Time Off
-Paid Sick Time Off
-Paid Holidays
-Paid On-The-Job Training
- Free Allergy and Asthma Care
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $18