Program Manager (business operations)

Who We Are

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.

Who You Are

Prowess Consulting is looking for a Business Operations Program Manager, to work on a program, for one of our enterprise clients. This is an exciting role that requires a consultative approach to delivering transformative business outcomes. This role will work with proven methodologies delivered by skilled Technical Architects, across a network of forty (40) locations around the world. The ideal candidate will have a strong background in business operations, project/program management and analytics, a passion for continuous improvement, and the ability to lead through influence in a multi-country, matrix organization.

To be considered for this role, you must reside in the greater Seattle area.

This is a hybrid, full-time role, with a duration of 5-months, that can be worked remotely, however, collaboration with teammates centered in the Pacific time zone will be essential. No third-party agencies, please.

The Role and Responsibilities

Project management & reporting

• Project Management: Planning, executing, and overseeing projects to ensure they are completed on time, and to the required quality standards. Support critical project rhythms with performance insights that help demonstrate success and/or remove blockers.
• Performance Metrics: Track defined success criteria and performance metrics, providing insights that can guide senior leadership towards execution excellence, identifying risk and opportunity, or where coaching may be needed.
• Business Insights: Collaborate with and direct Data Scientist resources on the reporting teams to glean business insights and pose queries of program data.

Driving Operational Excellence

• Streamline Operational Processes: Identify bottlenecks and inefficiencies, applying flexibility, root cause analysis, and documentation to drive operational excellence.
• Training and Consistency: Partner with Hub leaders and local teams on skilling plans and guidance for consistent program execution.

Supporting Planning activities

• Program Documentation: Create and maintain comprehensive documentation of global operational processes, guidance and best practices, ensuring easy access for team members across regions.
• Advocating Change: Drive buy-in and successful adoption of change initiatives across the Hub organization. Drive enablement planning & execution.

Qualifications

• 5 years work experience in program management, process management, process improvement or operations
• High proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels
• Strong data manipulation and insights deduction skills, enabling the creation of actionable and coachable insights.
• Experience working in a multi-country, matrix organization, demonstrating the ability to lead through influence.
• Ability to work collaboratively with business leaders and teams to understand process challenges and goals
• Bachelor's Degree in Business, Operations, Finance or related field

Additional or preferred qualifications

• Strong understanding of business process management
• Familiarity with business intelligence tools, data analysis, and process mapping
• Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a “sense of urgency” to develop solutions
• Growth mindset to continually be learning and improving, along with a passion to help others be successful.
• Demonstrated ability to lead and influence cross functional teams.

Additional Details

The offered pay range for this position is $105,000 - 120,000 per year, depending on experience.

Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit www.prowessconsulting.com.