Guest Services - Usher/Ticket Taker - Prudential Center

TO APPLY/BE CONSIDERED, YOU MUST COMPLETE THE BELOW REGISTRATION LINK.

PLEASE COPY AND PASTE IN TO BROWSER/PHONE IF YOU CANNOT CLICK

Registration: https://hbsportsentertainment.formstack.com/forms/guest_services_usher_ticket_taker_job_fair_list

All interviews will only be held at a Guest Services Hiring Event/Job Fair

POSITION OVERVIEW:

Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring will take place on the spot!

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

· Greeters– responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow

· Ticket Taker – responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center

· Usher – responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties

· Access Control – responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests

· Giveaway Staff – responsible for distributing programs or other promotional items to guests during ingress, event, or egress

· Fill In Staff/Breakers – all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building

· Concierge*- responsible for creating a hospitable environment for guest visiting our premium areas, directing them to their desired location, escorting guests to lounge areas and maintaining a high-level of professionalism.

KEY JOB COMPONENTS:

· Provide World-Class service to all guests, vendors, and employees at all times

· Anticipate and respond professionally to guests’ needs, concerns and questions

· Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved

· Learn all arena policies, procedures, locations, and event specific information provided

· Recognize/check all ticket types and provide guests with friendly, accurate directions

· Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with arena policies, cleanliness, and safety

· Adhere to all Company policies and procedures, including uniform and appearance guidelines

· Communicate effectively, both in writing and verbally

· Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines

· As necessary, handle tough, high-pressure situations while remaining calm and professional

· Work may be in steep areas (approx. 60 feet high), in cooler or warmer temperatures; indoors, outside, or right at the doors and involve standing for 4-6 hours

· Complete other duties as assigned by Guest Services supervisors and managers

QUALIFICATIONS:

· Prefer demonstrated experience with customer service and problem-solving

· Must be over the age of 18 years old.

· Bilingual a plus (English/Spanish)

WORKING CONDITIONS

Availability :

Must be available to work 70% of events each month, mandatory events as determined by management, and able to report for the following schedule:

· Available to report by 5pm on weekdays (Monday through Friday);

· Available all day every Saturday and Sunday;

· Ability to work until 12:00am or later per event needs;

· Available to work holidays as needed.

Physical Demands:

This position requires employees to stand for approximately 4-6 hours, walk stairs, and the ability to lift and/or move up to 25 pounds.

Work Environment:

This position requires that work be performed from in all concourse, seating bowl, and entrance locations at Prudential Center. Employees will be stationed next to exterior doors during winter months and should dress accordingly. Work may be in steep areas (approx. 60 feet high).

Job Type: Part-time

Pay: $15.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person