What are the responsibilities and job description for the Customer Service Associate position at Prudential?
Job Classification:
Operations - Insurance OperationsSenior Customer Service Associate in Group Insurance and Benefits
Prudential’s Group Insurance (GI) National Account Organization (NAO) is seeking a Senior Customer Services Associate. The Associate will be responsible for on-site dedicated day to day claims service for their assigned National Account client. This position requires establishing and maintaining cooperative relationships with the client and all members resulting in high levels of customer satisfaction. This position also entails working closely with the National Account Management team to meet the client and Prudential’s goals and objectives. This position reports to the Director, Client Services.
This position is 100% on-site at 22 Cortlandt St. New York, NY.
Daily activities include but are not limited to:
• Provide routine claim support including processing and data verification for Basic Life/Accidental Death & Dismemberment claims.
• Partner with Prudential’s Group Life Claims area to monitor claim receipt and status, and to provide additional information when needed.
• Process new member enrollment applications, reinstatements and status changes, ensuring accuracy and completeness.
• Respond to member inquiries and issues with a sense of urgency via phone and email.
• Assist National Account on-site support team as needed.
Qualifications:
• High School degree or equivalent required
• A minimum of two years experience with group insurance benefits, and policies
• A detail-orientated individual with strong analytic, organization and time management skills
• Strong customer service focus
• A detail-orientated individual with strong analytic, organization and time management skills
• Strong follow-up skills to ensure resolution and closure
• Ability to work under pressure with a strong sense of urgency to meet deadlines, performance guarantees, and customer inquiries
• Strong critical thinking and problem-solving skills
• Ability to build and maintain relationships with internal business areas to satisfy customer’s expectations
• Excellent verbal and written communication skills
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
