Customer Care and Office Manager

Job Overview
We are seeking a dedicated and enthusiastic Customer Care and Office Manager to join our team. This role is essential in providing exceptional service and support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Duties

• Respond to customer inquiries via phone or email in a timely manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with team members to enhance service delivery and improve processes.
• Receive and process inbound and outbound collection kits.
• Follow CLIA, HIPAA, OSHA, and safety guidelines.
• Help manage day-to-day operations in the office.
• Present periodically in group meetins and in project team meetings.
• Perform other duties as needed

Skills

• Proven experience in a call center environment is preferred.
• Bilingual or multilingual capabilities are highly desirable for effective communication with diverse customers.
• Strong background in client services is an asset.
• Excellent customer service skills with a focus on phone etiquette and professional communication.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Proficient in using customer support software and tools to manage inquiries efficiently.
• Well-organized with a strong attention to detail.
• Experienced considered a plus: previous work in customer service and/or office management.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $22