What are the responsibilities and job description for the Customer Service Assistant Coordinator position at PS Management?
FloorCrafters provides quality flooring and cabinet installation services for new construction and remodeling projects throughout Central Florida.
We are looking for a qualified Customer Service Assistant Coordinator to help our company continue to grow. The position manages the customer service process from taking the customer’s inquiry about services, through collecting final payment. The best candidate would be someone who loves to own every phase of the project and be relentless when it comes to taking care of Customers, acting as the conduit between the Homeowner, the Project Manager, and the Installation Team.
Duties and Responsibilities:
- Support Project Coordinator in any capacity
- Support Project Managers in any capacity
- Schedule appointments and manage calendars for various staff members
- Review the requirements of a job and availability of labor with jobs with Project Managers
- Review and verify installation work orders and verify materials for projects a scheduled job
- Monitor and adjust schedules as needed to accommodate changes or unexpected events
- Communicate schedule changes in a timely manner with client and project manager
- Prepare material cut sheets for the installer and the warehouse
- Monitor jobs in progress with installers and Project Managers
- Provide up to date service information to customers throughout the project.
- Find workable solutions for issues that may arise
- Visit jobsites when necessary to either consult a client, deliver materials, collect payment, take photos of jobs completed and/or collect an onsite survey
- Maintain up-to-date files on installers
- Work to keep projects within budget.
- Review installation invoices for additional materials
- Process payroll for Installers
- Coordinate meetings with installers and/or project managers and ensure all necessary parties are invited and prepared.
- Confirming Project Manager appointments with the client daily, updating calendar if needed
- Making changes to customer invoices
Requirements:
- Two years of Construction, Remodeling, or Flooring experience required
- Construction software program (ex. RFMS) experience preferred
- Speak English (required) and Spanish (strongly preferred) and Portuguese (preferred)
- Ability to multi-task across different platforms: phone, computer and in-person
- Strong organizational skills
- Strong verbal and written communication skills
- Desire to work in a fast-paced environment with different departments
- Familiarity with email programs, preferably Microsoft Outlook.
- Compensation information is dependent upon experience and performance
- Valid Driver’s License
